BrainTrust Query: Why aren't retailers playing a bigger part in establishing industry standards?
BrainTrust panelist Bill Bittner attended a recent work session of the Association of Retail Technology Standards (ARTS). The disconcerting thing, however, was the lack of retailer participation. What are the reasons you think there is not more retailer participation in standards organizations?
The Bankrupt Company's Guide to Chapter 11
There have been a spate of retailers filing for Chapter 11 bankruptcy of late and, as an About.com article points out, most will not be any more successful following their reorganization than prior to having to seek the protection of the court. Why do so many retailers that file for Chapter 11 protection fail to see what needs fixing before reaching the point of bankruptcy?
Canadians in No Mood to Wait Around
According to a new online poll of adults conducted by Maritz Research Canada, 86 percent of those responding reported on one or more occasions leaving a store, restaurant or other venue before conducting a transaction because of a long wait. How is it that with so much industry attention given to improving the speed of customer service there are so many examples of retailers failing in this area?