Business Insider

White Castle is introducing AI-powered voice bots to 100 drive-thru lanes by the end of 2024, following a successful partnership with SoundHound’s technology since 2020. As labor shortages continue to impact the restaurant industry, White Castle is among several fast-food chains, including McDonald’s, Checkers & Rally’s, Del Taco, Taco Bell, Panera Bread, Popeyes, and Carl’s Jr. and Hardee’s, turning to automated voice technology to process drive-thru orders and improve efficiency.

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