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Andrey Podgornov

I have more than 15 years’ experience in B2B Enterprise consulting. Now, I’m the founder of several successful award-winning IT start-ups and companies, both b2b and b2c. I have vast experience in business development, customer interaction, development of IT and finance architectures on local and global markets. Currently, I’m the CEO of QVALON (, a SaaS solution for Retail companies that provides checklist automation and tracks store issues and tasks on mobile devices. The company has 5+ years on the market, and our mission is to help Retailers modernize their operations to thrive in the 21st-century economy.
  • Posted on: 12/22/2021

    Bodega owners see ultra-fast delivery as a business killer

    Absolutely right they are worried. If I can get the same items from the comfort of my own home, I will 100 percent choose delivery. Bodegas needs to make it more interesting for the customer to come to their store than to order goods with delivery. For example, to improve the quality of customer service or to offer customers some unique experience that no delivery will give them. The second option: arrange delivery yourself.
  • Posted on: 02/15/2021

    Whole Foods gets a lot right and wrong

    Yes, order pickers in stores sometimes get in the way, but only because they behave not like ordinary customers, but like store employees. It's annoying. I also agree about the large clutter. I myself watched the pickers leave empty boxes in the trading floor. This means only one thing -- there is no control over the operating standards. And maybe even the standards themselves are not there. The service of online orders was made, but the standards of how exactly and with what level of quality it should be performed did not have time to create, so this is a mess.
  • Posted on: 02/08/2021

    The retail apocalypse didn’t happen last year, despite the coverage

    I am sure that 2021 will be better than 2020. People are already used to the situation, vaccinations are being carried out, and life is returning to its former course. And this is a chance to redistribute the market because the habits of buyers are "lost" and you can intercept them. Whoever gives the best quality of service, that is, raises the level of internal standards, will win. And the main thing is that it is not so difficult to do this with the help of special IT services.
  • Posted on: 01/21/2021

    NRF 2021: How are Lowe’s and Wayfair defining operational excellence?

    I fully agree that operations are the foundation. In essence, operating activities are what distinguishes one retail chain from another. It creates added value for the client. For the goods to be bought, they need to be brought from the warehouse, laid out on the shelves, placed on the correct price tags and quickly served to the customer at the checkout. These are all operational activities. It is necessary to describe the quality standards for performing operations and regularly monitor their implementation for its perfection. This is usually hindered by the fact that it is complicated and time-consuming to do it manually. And the solution is simple - to implement an IT system that would automate and make transparent the process of quality control of operational activities.
  • Posted on: 01/12/2021

    Have retailers solved their long line problems?

    A pandemic, like any other crisis, stimulates innovation. About the lines. Lines at the entrance to a store are a direct consequence of slow customer progress inside the store. If you want to reduce the first, you need to speed up the second. You can ask people to do the shopping faster, like the retailers mentioned in the article, but it doesn't help much if the merchandise is uncomfortably arranged on the shelves and the cashier is slow. Much depends on how quickly and clearly the staff does their job. And that's where innovation is needed, to digitize operations and regularly assess their quality, thereby stimulating staff.
  • Posted on: 12/29/2020

    How do you grow sales the week after Christmas?

    All the tips are relevant for sure. But the hidden thing here is how to ensure that all of them are enabled and executed in everyday experience? Employee training and checking -- that's the answer to my mind. And that task is quite exhausting. But technologies simplify that and for instance, we can use tasks with checklists for education and use regular inspections to check whether all the points are enabled and executed or not. Mobile technologies drive such processes for in-store staff. More interesting here is that sometimes all the tips are in place but executed the wrong way and that brings reverse effect. That's why it is so important to be compliant and follow instructions in the right way.
  • Posted on: 12/27/2020

    It’s time for innovation or stagnation

    Good article! Without innovation, you really are in second place right away. But I think you missed one point. You're talking about how companies can organize employees to work remotely so that they can continue to be creative. But they are "inside," and some innovations are much better to offer "outside." This was the case with many of our clients. Until we told them how to digitize and optimize their operations, they had no idea they could do it.
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