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Baker Retail

  • Posted on: 08/07/2020

    Has there ever been a better time to build or kill customer loyalty?

    Thank you for this comment. In fact, the study shows that if a problem is resolved quickly (after the first call), then customer loyalty is restored. Unfortunately, we also found that most consumers do not take action when problems occur, so this loyalty saving/problem resolution process often does not take place at all.
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