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Clyde Griffith

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  • Posted on: 06/04/2019

    Are machine learning and AI the path to enhanced personalization?

    Good article Tom! To my knowledge, the customer experience in every field is the key factor for the success of a company. Innovations in technologies can make customer space more realistic and competitive. Nowadays artificial intelligence indeed has changed the scenario of customer care departments. Companies can go with tools like CSAT.AI, Salesforce Einstein for better customer experience.
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