PROFILE

Dave Nixon

Data Analytics Solutions Executive, Teradata
Working as a digital agency executive for the past 25-years in brand, retail and digital agencies, I get the pleasure of driving customer and shopper business results for my clients in the retail sector. My professional experience runs from sales to delivery. From producing, to leading, to generating revenue and now for serving my team members, my clients and the community that supports us all. Specialties: Executive Leadership, Thought Leadership, Business Development, Strategy and Brand Management, Client Relationship Management, Team Building and Mentoring Expertise: Graphic and Environmental Design, Digital Technology, Strategy, IT Services and Consulting
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  • Posted on: 11/05/2019

    Is Amazon starting to fall out of favor with American consumers?

    Let's just call this "Amazon Brand Fatigue." Their world domination has to end sometime, and frankly there are other online retailers that have it right. Walmart being one of the best. Consumers are starting to catch on that there are other options, especially one that has physical and digital retailing prowess that Amazon can't match.
  • Posted on: 10/31/2019

    Are retailers out-of-step with consumers when it comes to price?

    It certainly shows the disconnect between what retailers "think" their customers feel and how they really feel. Price disparity is not something you solve with the flick of a switch. Retailers want to make as many sales as possible and consumers want what they want at the lowest possible price. There will always be some form of disparity between the two. There obviously will be those moments when the two meet and everyone walks away with their needs met, but the issue is oversimplistically twofold. One, a better understanding of customer expectations on what is appropriate or fair pricing for the perceived quality of products and two, dynamic capability for flexible pricing from the retailers at the product level. Retailers' current silo'ed infrastructure is not set up to be that nimble, contributing to perceptions that prices are rising from shoppers.
  • Posted on: 10/17/2019

    Is e-grocery less convenient than shopping in stores?

    I'm not sure it is an issue of "convenience" as much as it is the subtleties of each of the models. Physical retail is being disparaged because of the focus on convenience, but the experience is better (if we're honest). Some parts of physical retail will probably never be moved totally online, and if they are it will be "less than" a positive experience. Online IS more convenient but not for everything. The lack of penetration can be ascribed to a few factors: First, online grocery still has some operational challenges to gain more adoption with pickup logistics at a physical store (still the most pervasive model until delivery grows) and product substitution that still limits a great customer experience. Second, online purchasing makes sense especially for replenishment items, but the risk of returns, poor product choices and the emotional connection we have to products will continue to be a struggle for this model. Third, digital models need to become more seamless and transparent for them to continue to grow in adoption. There are still too many touchpoints and too much friction for such a complex model as retailing, especially in segments like grocery. If we remove some of these fundamental barriers to growth then online will continue to grow in adoption.
  • Posted on: 10/14/2019

    Will Best Buy wrap up Black Friday sales with a price match guarantee in October?

    Using the buying power consumers have now versus during the holiday season where a big chunk of spending happens, this approach will not only reduce competition, but also capture additional sales when the holiday does arrive. How many times have you bought an item early for a gift and still bought more gifts in the run-up to the event? If they automatically send the rebate checks without forcing your customers to have to jump through hoops to get them, this could be huge.
  • Posted on: 10/07/2019

    Best Buy makes a big bet on health tech

    With the shift to services over simply product retailing, Best Buy is in a unique position to own a big stake in this market, and it will drive the other services they are investing in like "Total Tech Support," "In Home Advisor" and Geek Squad (obviously). With their full service, full lifecycle networking and product support services, they are in the best position to capitalize on this growing need through connected devices and connected home. Imagine the value of the data for surrounding their customers (and the extended family) with care.
  • Posted on: 10/01/2019

    Do retail metrics need to be reinvented?

    It's always a great approach to measure profitability over revenue as a metric for health for any business (I'll support my point with the latest flaming example of WeWork), but where are the metrics around the extensibility of Customer Lifetime Value? Is a customer only worth what they spend with a retailer? My loyalty (and corresponding revenue) is only 1-to-1, but do you measure advocacy as an indicator of performance on how well the brand engages with the loyal shopper but then also how they convert their close circle of friends and family and turn them into loyal shoppers? That's worth far more than 1-to-1 and Sales Per Customer!
  • Posted on: 09/03/2019

    Walmart and BuzzFeed deliver shoppable recipes

    Shoppable recipes eliminate one point of friction in the customer journey. It might not be a major traffic driver to the retailer initially, but it will be over time. If a shopper can store the recipe for reuse (and therefore also for reordering of the ingredients) when they make the meal, then the brand, products, and ease of ordering go right along with it, over and over again. Second, if the recipes and the corresponding ingredient list can easily be dropped into an e-commerce basket with a single click, you have a much greater chance of increased basket size. Anytime a retailer can make the jump to the kitchen, they win long term in CLV.
  • Posted on: 08/15/2019

    Is it time for retailers to tier up their loyalty/reward programs?

    Yes, retailers (and brands in general) SHOULD tier their loyalty programs depending on various factors of "loyalty." But buying 9 for 1 is not a loyalty play as much as it is an incentive/offer or marketing play. The key to a great loyalty program is to leverage Customer Lifetime Value, and that is not always measured in revenue. Value can be defined in other ways like referral and affiliate marketing, repeatability, engagement, etc. It's time to build a customer advocacy program as the next phase of loyalty programs for the very best customers as the premium top tier level of loyalty.
  • Posted on: 07/12/2019

    Franchisees want McD’s to be more like Chick-fil-A

    The chicken sandwich is not why Chick-fil-A is eating McDonald's lunch. It's that McDonald's is a process- and product-driven experience versus a customer-centric customer experience. They have to change more than their product to win this fight.
  • Posted on: 05/21/2019

    Will an online deal with Fanatics prove to be a big win for Kohl’s?

    Adding additional apparel brands to Kohl's assortment is not a bad thing for either of them! Maybe over time they can build their own "Fan Shop" and continue growing brands like Fanatics. Just keep adding these specialty brands and they will see increased revenue for both companies. Kohl's has been successful by being selective in their choices and partnerships, like Fanatics, and that has been playing nicely into their overall growth strategy.
  • Posted on: 05/09/2019

    Are machine learning and AI the path to enhanced personalization?

    Large volumes of data, that can be trusted and analyzed with confidence are the keys to making "machine-driven" decisions work. Right now it is more hype than reality but we will soon achieve "enlightenment" where it becomes relevant. And for resource-strapped organizations, this workflow is an iterative process that takes discipline and time. Build the models and algorithms, test them, challenge them, tune them and redeploy. This isn't set it and forget it. The issue with achieving success for retailers currently is that they are still struggling to get the right data in the right place and extract the right intelligence from it to even begin to act on it (for now). But soon, we will see the results that ML and soon thereafter AI has been hyped up to deliver.
  • Posted on: 04/23/2019

    Are secondhand sales the right branding move for Neiman Marcus?

    If there is a focused effort on moving customers from "secondhand" to the aspirational "new" market, then Neiman is poised to be one of the best in the retail business at doing this. But the risk is cannibalizing from their own market share. This "secondhand" demographic will need to be analyzed differently and nurtured into growing into the Neiman Marcus brand, without leaving for other premium retailers. Cross-branding and cross-merchandising have to be careful, and will also be key to their success.
  • Posted on: 04/23/2019

    Giant Food to fill prescriptions for fruits and veggies

    It will be a tough demographic to change difficult behaviors with but this is a tremendous start to creating a more healthy lifestyle and full lifecycle experience for shoppers at Giant Foods. I am anxious to see how successful it is to cross-sell services with products in this case and see what other interesting innovations might come out of it. Analytics shows this is a better business model for increased basket size and healthier shoppers. Good on them!
  • Posted on: 03/01/2019

    Retailers take on massive legacy system challenges one module at a time

    The danger with this approach is the handoffs and disparate data that needs to flow to make faster decisions to improve the Customer Experience, where operational systems have a much bigger impact than people think. I agree with breaking down behemoth old legacy systems into more nimble infrastructure, but there is a risk of reduced scale and velocity across disparate systems. Data is the connective tissue between them. Don't break that valuable chain or your CX will suffer.
  • Posted on: 03/01/2019

    What will going separate ways mean for Gap and Old Navy?

    Great for Old Navy. Say goodbye to the Gap.

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