• fa
    • tt
    • gg

Don Delzell

  • Posted on: 03/27/2017

    Lowe’s innovates because it has to

    I'm not sure I can whole heartedly endorse the ROI/business case approach to gating innovation. The reality behind innovation is that true innovation is almost impossible to associate with a valid and reasonable business case and rigorous ROI forecast. That's sort of the nature of an innovation -- something completely new. I also see what and how Amazon manages innovation and do not believe that the business case approach is a primary tactic. Of course, with seemingly inexhaustible capital and resources, Amazon becomes a model-breaker under any circumstances. Still, it may behoove us to think of innovation as requiring an innovative set of management principles.
  • Apply to be a BrainTrust Panelist

  • Please briefly describe your qualifications — specifically, your expertise and experience in the retail industry.
  • By submitting this form, I give you permission to forward my contact information to designated members of the RetailWire staff.

    See RetailWire's privacy policy for more information about what data we collect and how it is used.