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Peter Smith

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  • Posted on: 07/19/2019

    What does it take to develop top retail store managers?

    One of the most fundamental challenges with managers is that the very behaviors that tend to derail them are not teachable. You can tell someone to listen better, but if they lack empathy, it won't work. If they lack resilience, they'll avoid having the tough, but necessary conversations and they won't hire or invest in people who they perceive might threaten their authority. Hire the wiring and teach what's teachable.
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