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hollyworst

Senior Director, Worldpay from FIS
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  • Posted on: 01/10/2022

    Will 2022 be the year of text-to-shop?

    I see text to shop finding its way into the returns and customer service process. With texting and chatbots becoming a great way to return items and ask questions, it would be amazing to see the ability to buy things that way as well.
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