Marge LaneyCEO, Alert Tech
Marge Laney has one thing on her mind – Retail Customer Service. Marge has developed the market for in-store customer facing service technology with her company Alert Tech. With a keen eye for common sense solutions to customer service challenges she has evangelized empowering the customer to access assistance when they need it. This paradigm isn’t all about technology! Marge has not only empowered customers, but reinvigorated retailers. Through progressive and practical training and integration techniques developed at Alert Tech, Marge works with the top chain retailers to capitalize on customer initiated interactions to increase brand loyalty, value perception, and KPIs.
Marge goes out of her way to spread her optimistic and upbeat vision for retail customer service and the retail industry in general. People will spend their hard earned dollar with the retailer that shows them they value the customer, and Marge is excited to help top retailers react to customers in a profitable and efficient way – in the fitting room.