• fa
    • tt
    • gg


  • Posted on: 07/24/2022

    Can up-tempo music move shoppers to buy more green goods?

    I agree with those who say that uptempo music is annoying and distracting, especially very loud. Soft music may be pleasant. I, too, have walked out of stores rather than purchase a needed item. I even complained to management. Music is very subjective and may provoke the opposite of the intended effect. Also surveys may be invalid or inapplicable to a location, such as California or New York. Studies in other nations will not apply to U.S. Insufficient or unrepresentative subjects, volume of sound and type/age of customer are factors that invalidate surveys. How about no music?
  • Posted on: 08/08/2021

    Have indie bookstores found answers to counter Amazon?

    Independent retail book stores will survive because shoppers like myself want to physically browse books before buying. Some books may be virtually browsed on Amazon, though. Ebay also is a good market for books. I have purchased innumerable books from indie stores, Amazon and Ebay, and directly from university publishers. Everyone says that brick and mortar stores provide personal service and an experience. Bunk. The store owner or associate usually does not know their stock that well and never knows what a particular customer wants. The only experience is indifference. Some owners stare at their customers, or feel that they owe them a living as entitlement. (Don't leave here without a book.) Maybe if stores regularly brought authors in for readings and signings and also hosted book discussions. Have sales! More remainder books at lower prices. Do special orders. Even offer snacks.
  • Posted on: 06/22/2021

    What does it take for stores to satisfy their pickiest customers?

    I am a picky customer for most consumer things, especially clothes, books, etc. Pickiness depends on whether the item is essential (necessary) or very non-essential, and the supply of them. That's partly why I strongly prefer to see the actual product in a store, not online. Picky customers are most likely picky about price, though I have no evidence. Lower prices help, but not so low that it raises suspicions. I agree that many stores and business should not spend much money or none attracting these customers. Some people (including me?) are just too picky for their own good.
  • Posted on: 01/31/2021

    Conquering store associates’ selling fears is key to driving sales

    Many customers do not want direct contact with associates, even before COVID. They want to see their faces, not with masks on. But since the masks are required, I suspect that the sales pitches will not be as effective, perhaps ineffective, futile, also because softer voices are muffled by the mask. Customers, including myself, look at a person's face (especially mouth and eyes) to see expressions and detect sincerity. The eyes do not lie. The deaf know this. Secondly, the overhead music is often so loud and annoying that customers cannot hear the associates anyway. Seriously. One young lady once told me that she can't even hear herself think. I agree. Thirdly, customers in big box stores do not expect associates to know a lot of what they sell. If they do, it is a big plus, especially in electronics and high-end things. When I worked in retail, management told me nothing at all and they lost sales. I doubt that contests will work because associates will invite their friends to buy from them. Role playing is fun but it is not taken seriously. Like acting. In small local stores and restaurants, the owners often do not seem to want customers, judging from the appearances.
  • Apply to be a BrainTrust Panelist

  • Please briefly describe your qualifications — specifically, your expertise and experience in the retail industry.
  • By submitting this form, I give you permission to forward my contact information to designated members of the RetailWire staff.

    See RetailWire's privacy policy for more information about what data we collect and how it is used.