• fa
    • tt
    • gg

Matt Henderson

Business Development Manager--Retail Architecture
Matt Henderson brings over eighteen years of experience in the building industry, and he currently works with retail and grocery companies to provide architectural design and rollout services.
  • Posted on: 04/25/2019

    Farm Stores goes big with tiny eco-friendly drive-thrus

    This concept has potential as it represents the convergence of several hot trends. First, c-store chains are almost all in growth mode as they enhance their experience through better design and food offerings in attempt to capture the increasing spend of eating out. Second is the growing popularity of fresh, organic and farm-to-table concepts as we become more conscious about the quality of our food and where it comes from. Third, the concept also fits with the expanding utilization of pop-up shops, which allow retailers to test and build new markets with less financial risk. The success or failure of Farm Stores will come down to the three most important considerations for all retailers -- location, location, location.
  • Posted on: 04/01/2019

    Harris Teeter tests self-checkout store

    Personally, I feel like self checkout is more about cost savings for the retailer than it is about convenience for me.
  • Posted on: 03/09/2018

    Why does Lowe’s seem to have a problem turning shoppers into customers?

    I applaud Lowe’s efforts to stay relevant in the digital world of retail, and much of their focus has been on customer convenience. However, the home improvement and DIY market is best served with a personal touch. DIY shoppers often need advice and guidance when it comes their projects. None of the big box home improvement stores have adequate staff on the sales floor, and only a few of the them are knowledgeable about construction.
  • Posted on: 03/07/2018

    Target looks to out-people competition

    When one considers the continual performance of retailers that are known to invest in their people and culture, such as H-E-B, Publix, Wegmans, Costco, QuikTrip, etc., is there any doubt that such investments will be beneficial to both the customer and the company? I completely agree with some of the previous comments that higher wages alone won’t lead to improvement, but when coupled with an emphasis on the importance of people, and a sense of purpose, it will absolutely have an impact. While shareholders may make sacrifices in the short term, they will benefit from the investment in the long run.
  • Posted on: 12/06/2016

    Will the tech behind Amazon Go redefine convenience at retail?

    If the technology works as well as their promotional video suggests, I think this will be a game changer for the entire retail industry. There have been other attempts to allow customers to scan their items with their cell phone, and then have them charged directly to their account. However, those earlier attempts did not provide enough protection to the retailer against the potential for shoplifting. This technology seems to provide that protection to the retailer, while offering greater convenience to the consumer. Like others who have commented in this thread, the accuracy and efficiency of the technology will determine the ultimate success.
  • Posted on: 11/09/2016

    How to use e-mail to engage past customers

    From a personal standpoint, I get tired of being bombarded with commercial interests, whether it’s billboards, television advertisements or emails. I think that retailers need to be conservative in their frequency of emails. If I do business with a company, and then start receiving daily or multiple emails each week, I quickly mark them as spam. It also makes me hesitant about doing business with them again.
  • Posted on: 11/07/2016

    Ode to retail: Death of the traditional mall

    While malls need to enhance their appeal as a destination, providing a “community gathering place” does not insure success. Landlords and retail tenants both need to earn a profit in order to justify and pay for their expenses. So, I believe that commerce will continue to be the primary focus for them both. Fortunately, people are willing to pay for food and entertainment. Undoubtedly, many retailers must integrate online shopping into their branding and business strategies. Keep in mind, though, it costs lots of money to package an item and ship it to a sole customer. Despite Amazon’s success, their profits remain low. The instant gratification experienced when one is able to buy a product off of the shelf is also a major driver that sends customers to stores. So, I am very skeptical of the idea that retailers will be more successful by offering experience in effort to drive more transactions to their online platform, while sacrificing more profitable in-store sales.
  • Posted on: 11/02/2016

    Will curbside pickup drive front-end sales at CVS?

    According to Walmart’s CEO, new customers are going to their stores because of online pickup. If CVS also attracts new customers, this will likely be a winning strategy.
  • Apply to be a BrainTrust Panelist

  • Please briefly describe your qualifications — specifically, your expertise and experience in the retail industry.
  • By submitting this form, I give you permission to forward my contact information to designated members of the RetailWire staff.

    See RetailWire's privacy policy for more information about what data we collect and how it is used.