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  • Posted on: 11/28/2020

    Retailers show essential workers their appreciation with promotional perks

    I think it’s a lovely gesture. This time of year we rely very heavily on our delivery drivers so anything we can do to keep them motivating and delivering is good!
  • Posted on: 11/20/2020

    Should landlords get a cut of online sales?

    As long as the landlord only receives a percent of net sales (including returns), I think it has merit.
  • Posted on: 11/17/2020

    Are retailers cutting their way to profitability or slowly bleeding to death?

    When brands start disappearing from communities, they become "out of site, out of mind" and customers stop shopping them. That is why this strategy doesn’t work.
  • Posted on: 11/13/2020

    What makes a great retail store manager?

    The ability to identify and hire good talent is still the top requirement in my experience. They need to be able to find people who get it, want it and have the capacity to do the work. Then they need to develop them to help them get even better. An excellent store manager has to have a passion to deliver results. Be effective at delegating and following up to ensure the store is operationally excellent.
  • Posted on: 11/13/2020

    Should C-suite execs keep their opinions to themselves on store visits?

    I agree that comments should remain positive. I will say that executive visits should have a purpose beyond shaking hands and meeting teams. Sharing the purpose of the visit with store teams in advance helps them prepare to have meaningful dialog, ask good questions and more fully understand their place in the organization.
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