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Executive Vice President & Corporate Director, Axsium
Workforce Management has been my passion and the primary focus of my career for more than 15 years. With lengthy tenures at Kronos and now Axsium Group – the world’s leading WFM consulting firm – I have had the privilege of advising and partnering with senior executives in Operations, IT and HR at dozens of North America’s most complex organizations across retail and hospitality.
  • Posted on: 11/30/2020

    Was Black Friday a bust?

    Mark, absolutely spot on with your comment about Sensormatic traffic information. So many retailers have moved to other systems that are tracking traffic, as well as the retailers outside of the mall concepts, as you mentioned. Let's also remember that Black Friday has been losing its "spark" over the past several years due to Amazon's Prime Day, Lightning Deals, Retailers opening up deals prior to Black Friday, and the concept of BOPIS that has now taken a stronger hold. Overall the amount of access to data and deals is tremendous and going out to shop on one day isn't really any longer exciting like it use to be. The future will bring customers back into the retailers but they will be shopping with a different purpose than to just grab a deal, they will be able to get the deals on line, and in store shopping will be about the "experiences."
  • Posted on: 10/30/2020

    Will Walmart’s new lab stores cook up something big?

    This isn't a revolutionary new idea by any means. We have seen in retail for many years "the store" that was designated as the testing store, the Flagship store, and the Proof of Concept (POC) store for their software implementations. The really important part that will need validation will be the location of the other two lab stores. It is extremely important in any testing or lab store they are not located close to HQ or to a Distribution Center. You need the real world to understand the impact on the shopper. They will also have to make sure whatever they are testing with the products and location of the products in the stores can be exactly replicated in the other store locations. The biggest pitfall is when you test with items that will not be available to other stores -- like the closeness of HQ, product close by, support of the testing equipment -- you need real world.
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