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Scott Norris

Sales Development Manager
An ever-learning Gen Xer in Minnesota with long experience in retail operations, logistics and purchasing, and sales & marketing management. Love to travel; my daughter's from Asia and so is my heart.
  • Posted on: 08/09/2022

    Will a new store design turn Abercrombie & Fitch into a getaway shopping destination?

    I see a bunch of wasted vertical space behind that cashwrap counter - you could display product vignettes there, or marketing messages, or a social media display wall. Or heck, just nice artwork.
  • Posted on: 08/08/2022

    Is Amazon’s deal for iRobot all about mapping Americans’ homes?

    And they still want physical access inside our homes to make grocery deliveries? And hand over data to the police without a warrant? #ohheckno
  • Posted on: 08/08/2022

    Walmart goes tiny to reach nature-loving vacationers

    If a destination is pulling in the kind of tourists who'd buy upscale goods like Pendleton, or "forgot to bring" a cast-iron skillet, there are already specialty merchants in town who are catering to those needs. My grandparents' cabin was near a town much like Wimberley and part of the appeal for tourists is the local shopping with unique offerings. Simply put, these customers are not Walmart shoppers. And if you want to sell film and water bottles at a campsite, put in a vending machine.
  • Posted on: 08/05/2022

    CVS plans to buy its way into the primary care business

    From our discussion last week about Walgreens's issues with patient confidentiality and religious bias, I am very eager to hear what safeguards CVS is going to use when dealing with even bigger issues around actual procedures and diagnoses, not just prescriptions.
  • Posted on: 08/04/2022

    Are grocers profiteering from inflation?

    My logistics professors boiled it down to, "you'll either pay up front, or pay more later on." Well, we didn't do the homework for the last 40 years.... Inflation has many root causes and they all interact and reinforce one another. We've been talking about transportation labor shortages for two decades, and guess what, all the predictions were right yet no one did anything until the crisis was upon us. We've been talking about the need to re-shore and localize supply chains but barely anything was done until the factories closed up for COVID and there weren't shipping containers. We've been talking about seriously reducing our reliance on hydrocarbons and making incremental progress but Europe now has to go cold-turkey on natural gas because of Russia. We've been talking about the profit-grabbing elements of healthcare and petroleum, unhealthy consolidation in food companies and paper producers, but haven't taken antitrust action because politics and lobbying. Frankly with historically low interest rates it's the right decision to invest in infrastructure like railroads, power distribution, airports, water, broadband, and roads because that makes commerce smoother. Pay less now, or pay much more later, but the work has to be done regardless.
  • Posted on: 07/27/2022

    Grocers and food brands take older consumers for granted

    I'm 53 so can chime in -- all I see is an assertion and no evidence. What does Millman mean when she claims seniors are being "often-overlooked"? Because I see plenty of Gen X and Boomers watching and discussing cooking shows, buying cookbooks, reading the food section in the newspaper, looking up recipes online, and in stores being exposed to media there. So what if there aren't ads for pasta sauce on the CBS Evening News anymore? We're getting 360-degree exposure regardless.
  • Posted on: 07/26/2022

    Will Target’s ‘stores-as-hubs’ strategy get turbocharged by sortation centers?

    The advantage is that they're using Shipt and delivery-truck backhauls so that almost every mile driven is either delivering to a shopper or consolidating inventory. A dark store would still waste those backhaul miles. Only works when you have a critical density of store locations in a metro -- but when you do, the cloud of stores is the DC.
  • Posted on: 07/26/2022

    Best Buy offers a new way to shop with its first-ever digital-first small box store

    Took my 16-year old daughter to a regular Best Buy on a Saturday night a few weeks ago as she wanted to look at and try gaming accessories. Back in the day that would have been a fun night out, looking through videos and music and playing with different console game systems. That's all but gone now. It was as quiet as a dentist's waiting room and we were the only customers in line at the checkout. So yes, we might as well collapse the space and make all the inventory same/next day deliverable, because it's no fun to walk around in a big box anymore.
  • Posted on: 07/25/2022

    When will supply chains return to normal?

    The labor shortages in trucking, railroads, airlines, and ports are no surprise -- we were talking about the inevitable reckoning a good ten years before the pandemic. All COVID did was accelerate the trend, but not even by all that much. It's good to see the Federal government finally seriously investing in rail capacity, but we'll need a sustained investment at all levels in education and promoting logistics jobs. 10 years seems too short when getting a highway interchange or runway extension planned and executed takes longer....
  • Posted on: 07/22/2022

    Study says health labels get shrugs from shoppers

    I've had to start reading labels more because I can't process the new crop of artificial sweeteners like sorbitol and acesulfide postassium - and it's jawdropping just how many products I have to say "nope" to. Accessible, complete labeling is important because I'd rather make a different choice, rather than having to take sick days.
  • Posted on: 07/21/2022

    Does Walgreens have the right response to defuse growing calls to boycott the chain?

    Much like the documented nation-wide push by extremist right-wing militant groups to get hired into police forces, I wonder if there has been a coordinated effort to train and place ideologically-motivated folks into pharmacy positions. It would be no surprise, as this has been happening in education; the local "bible colleges" around the Twin Cities have been a pipeline of teaching staff for a generation now - so which schools have been training RX staff and how have they been instructing those students about matters of patient privacy?
  • Posted on: 07/19/2022

    President Biden’s executive order aims to keep the freight trains running on time

    There's an 80-year bipartisan history of interventions on rail strikes; the Biden administration is not breaking new ground here. The AFL-CIO is on board because the major railroads use foot-dragging as their main "negotiating" tool and this will help issues get resolved quickly, one way or another. (My father-in-law was the guy at the Burlington Northern who got their intermodal business up and running and had played roles on both sides of the negotiating table during his career - I really miss his stories.)
  • Posted on: 07/14/2022

    When did Walgreens’ associates become the contraceptive police?

    This was exactly the scenario the politicians and lobbyists behind the Religious Freedom Restoration Act were hoping for -- individual citizens refusing to prepare cakes for gay people, not covering contraception in their health insurance, denying adoption services to atheists, refusing to open bank accounts for Muslims. And this Supreme Court seems happy with this direction.
  • Posted on: 07/11/2022

    Are outlet centers ready to resume growth?

    Localization is essential! I was in Long Beach for a convention last month - the outlet mall across from the C.C. and waterfront may have been a good idea five or 10 years ago but should be upcycled with amenities better suited to the influx of tourism as well as the boom in walking-distance residential. A mini-Target, CVS, swimwear store, and cookware store would be ideal adds there, for instance.
  • Posted on: 07/05/2022

    McDonald’s puts hacks, merch drops, musical acts and food deals on its ‘camp’ menu

    A good replacement for the long-running Monopoly game promotion - still encouraging frequent visits and highlighting different parts of the menu, but reducing frustration and likely cost.
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