PROFILE

Zach Zalowitz

Director, Retail Consulting, Envista

Zach Zalowitz is the Omnichannel Solutions Lead for SCApath, a retail supply chain consulting firm specializing in strategy and systems implementation. He has worked with over 40 leading suppliers over the last two decades on key digital transformation projects in a number of roles. Zach is widely considered a triple threat in the consulting space, having an extensive background across leading Distributed Order Management Solutions (IBM, Manhattan Associates, Aptos), a full understanding of store and call-center operational execution, and thirdly in change-management aspects of the transformation.

Prior to his role at SCApath, Zach co-led the Design Lead team within Manhattan Associates Order Lifecycle Management Professional services, where he was one of the first OMS U.S. consultants. He has spoken on the topic of Order Management at numerous events, most recently at NRF, and has been quoted in a handful of leading digital publications.

Zach has a Bachelors Degree from the University of Tennessee, Knoxville, focusing on Supply Chain Management and a collateral in Marketing. When not focused on Omnichannel and OMS, Zach is an avid music producer and hiker, recently having ascended Kilimanjaro.

To learn more, visit: www.scapath.com

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  • Posted on: 06/03/2020

    Is the future of retailing going dark?

    No need to over-answer this one -- an emphatic "yes."
  • Posted on: 06/02/2020

    Do retailers need to go beyond ‘reopening playbooks’?

    These measures are only good to the extent that people are notified of them and see and perceive them as being done. As an example, for a grocery store that has been open all along, it's critical someone near the grocery carts is seen at all times, reassuring that the carts are indeed clean and ready to use. Similarly, I think people are going to look to the traditional retailer to tell them what measures they're taking and, importantly, to see those measures being reinforced verbally and optically to give reassurances that they're in a safe and "clean" environment. One thing for sure, nothing is going to be normal for a long time, and I imagine these playbooks become game plans for what the new normal becomes.
  • Posted on: 04/27/2020

    Are Target’s skyrocketing online sales retail’s new normal?

    This will absolutely become the new normal. Target is now reaping the benefits of having a superior digital customer flow that is well-executed. Target is the prime example of where the industry as a whole is going. Digital will increase, and stores will now be front and center as the means of distribution!
  • Posted on: 04/21/2020

    How should stores reopen?

    I'm reading this as "We (Starbucks) will lead from an overall standpoint, in coordination at national level, and with our 'green light' that we are prepared from a supplies/policy/execution standpoint -- we will then ultimately put this decision in the hands of field-managers that have the best sense of what's necessary for their staff's safety and their community." A long sentence to skirt around the fact that this is really a top-down decision.
  • Posted on: 04/21/2020

    How should stores reopen?

    I too was a little confused why we were even asking this question (not a shot at RW, rather if this is actually a question retailers are asking).
  • Posted on: 04/21/2020

    How should stores reopen?

    You're absolutely correct Carol. Well said!
  • Posted on: 04/20/2020

    Should fashion retailers mothball spring?

    While understanding there's no "right answer" across the board here, what I would assume is that highly-seasonal products need to be sold online rather than in stores, as best as they can be. A bird in the hand now, even at reduced margin, would free up some cash while moving inventory in the process. My thought here is simply that we don't know how long this will last. We could very well be in a second peak in September/October of this year having the same conversation about fall inventory. Cash is king right now, and some cash now is better than potentially less later.
  • Posted on: 04/14/2020

    Has COVID-19 turned fashion into an endangered retail species?

    I don't mean to sound negative about this, but I see this as a thinning of the herd that is necessary. If you make a great product, regardless of the seasonality, and the brand is well run and well positioned financially, then you ride this out. Too often the retailers I've been in that don't have that brand loyalty and are "dime a dozen" get squeezed out naturally. For example - I've worn Ralph Lauren my whole life. They largely are a wholesaler to Macy's and the like. They are a *brand* and not a retailer themselves, so I obviously don't see them going anywhere. Same with Lulu and others. The challenge, which they had before, was relevance. COVID-19 doesn't change that.
  • Posted on: 03/17/2020

    Retailers act to protect seniors from coronavirus shopping chaos and contamination

    Makes total sense. It's more important than ever that we turn towards each other, and not against each other. There should also be restrictions on order quantities, both physical and digital, for specific items that are in high demand!
  • Posted on: 03/17/2020

    Will the coronavirus pandemic change how retailers and consultants work together?

    I think the challenge of context and understanding tone sometimes get lost over the phone, which in my experience makes highly collaborative meetings hard to do remote. To resolve this, we've been working with our client base to do video meetings instead of just calls, which has been a great workaround we've seen immediate responses to. I also think with such a large Millennial consulting base at some of these companies, the work-from-home relationship to clients is simply an adjustment more than a large shift. I don't agree that you need localization any more than you did before the virus, and that miscommunications can be resolved by face-to-face interactions (sometimes verbally it's easier to miscommunicate than digitally).
  • Posted on: 02/28/2020

    Will a new subscription program be Walmart’s winning answer to Amazon Prime?

    What the consumer cares about at the end of the day is speed, and Walmart's store footprint gives them the edge over Amazon. The issue for Walmart is that they need more than speed to one-up. Right now, they've only "one-evened" and only in one area.
  • Posted on: 02/26/2020

    Will a CEO’s crowdsourcing plea save Modell’s Sporting Goods?

    Correct Jeff! I imagine this has a lot to do with them having a "NY retailer" mentality and to a large degree that informs the lack of change management and transition as the times have been "a-changin'."
  • Posted on: 02/26/2020

    Will a CEO’s crowdsourcing plea save Modell’s Sporting Goods?

    I'm not able to comment about specifics, but I can tell you that the solution for Modell's isn't to become "more like Dick's." They have two different models, some but not a ton of SKU overlap and Modell's operates in large part in very dense urban areas vs. a Dick's in the suburbs in stores with massive square footage. It's not apples to apples. As to crowdsourcing/requesting to support the brand -- what's the harm? Is it a business strategy? Of course not. In a retail environment where foot traffic and store comps are down, I think a major offering that they need to go full-steam towards is a pickup in-store capability.
  • Posted on: 02/21/2020

    What does private equity ownership hold for Victoria’s Secret?

    Victoria's Secret has been on a downward spiral in the last five+ years for a reason. They're falling out of touch with consumers, facing macro headwinds and being beaten on quality and often cost by up and coming competitors that have less bureaucracy and overhead in decision making. Going private won't solve most of those above. I'd be curious if tightening the belt on cost helps them refocus on IT projects that produce high value vs. multi-year protracted implementations that take time and energy to pull-off, often without a sound and clear ROI.
  • Posted on: 02/07/2020

    What does it take to earn the trust of consumers?

    I think data privacy is obviously important in this modern online age, but it's a foregone conclusion. What really matters to the customer is that the retailer does what they say they will do and, if they can't, they communicate why and find ways to make it right.

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