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CEO takes listening to customers seriously

Fast Company 10/26/2018

Ed Bastian, CEO of Delta Airlines, always flies in coach when he travels so he can hear directly from the company’s customers. His email address is also public and that’s what led Delta to end its discount for members of the National Rifle Association. Mr. Bastion received an email from survivors of the mass shooting at Stoneman Douglas High School alerting him to the discount, which Delta promptly discontinued

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