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Chewy CEO says retailer must keep innovating or fail

Fortune 10/25/2021

Chewy CEO Sumit Singh said the company has been making progress in serving its growing ranks of customers since the pandemic hit last year. He says the company, however, cannot rest of its laurels. “How are we protecting customer orientation as the company grows? How is the culture absorbing the rate of change? If we stop innovating, if we stop caring, if we stop delivering a great experience, we will fail. And that will be on us.”

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