Retail News

Customer sues L.L. Bean over change in return policy

USA Today 02/14/2018

A “loyal” L.L. Bean customer is suing the company “for breaking its promises” after it announced a change in its return policy. The previous policy, which did not put a limit on when an item can be returned, was changed after Bean said some were gaming the system to take unfair advantage. Customers have one-year to return damaged items under the new policy.

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