Consumer Reports Releases Annual ‘Naughty & Nice’ List
It turns out that Santa isn’t the only one keeping a list. Heading into the Thanksgiving Day weekend, Consumer Reports (CR) has published a list of 20 companies that have particular policies that it sees as being either consumer friendly (nice) or unfriendly (naughty).
Among retailers making CR’s nice list are:
- Kohl’s – The chain offers a "No Questions Asked – Hassle Free" return policy without a time limit on all purchases.
- Nordstrom – Free shipping on all online purchases and returns.
- Publix – The supermarket chain has put its policy of giving consumers products for free if there is a scanning error in writing.
- Safeway – The grocery store operator backs up its promise of "fresh and delicious" produce with a refund or replacement if its shoppers are not happy with their purchase.
Among those making CR’s naughty list are:
- Abe’s of Maine – The consumer electronics retailer’s fine print on returns pretty much negates its "30-day money back guarantee."
- Forever 21 – The apparel chain has different rules for returns of items purchased in its stores and on its website.
- Tiger Direct – Restocking fees run amok.
- CompUSA – The site adds items to consumers’ shopping carts that need to be unchecked to avoid later being billed for the "purchase." (CompUSA is to be consolidated under the Tiger Direct brand by parent company Systemax, Inc. at the end of the year.)
- Consumer Reports 2012 Naughty & Nice List – Consumer Reports/YouTube
- Naughty or Nice? – Consumer Reports
- North American Technology Products Group – Systemax Inc.
Are there particular retailer policies that you would put on your personal “naughty & nice” list?