What Does A.G. Lafley’s Return Mean for P&G and Its Retail Partners?

Procter & Gamble is the latest company to go the "Meet the new boss, Same as the old boss" route as it announced last week it was bringing back former CEO A.G. Lafley to run the company following the resignation of Bob McDonald.
Mr. McDonald wrote a letter to P&G employees explaining that he decided to step down to remove "distractions" caused by ongoing criticism of the company’s performance during his tenure along with speculation about his job security.
Some shareholders, most notably Bill Ackman of Pershing Square Capital Management, have expressed unhappiness with P&G’s performance. In an interview with CNBC last October, Mr. Ackman said the consumer products giant had "stumbled" under Mr. McDonald.
Mr. Lafley returns to P&G as its chairman, president and CEO. He held the CEO job from 2000 to 2009. Interestingly, despite criticism of Mr. McDonald, Mr. Lafley wrote a letter to employees claiming the company would "build on the business momentum behind the current growth strategies."
There’s no doubt that Mr. Lafley faces numerous challenges as he takes over. The company has lost share in key categories as consumers have engaged in trading down to mid-tier and value-priced brands. P&G has been criticized for focusing on line extensions of core brands rather than true innovation. A Bloomberg News report pointed out that P&G hasn’t had a $1 billion new launch since Swiffer hit the market ten years ago.
Under Mr. McDonald, P&G has been engaged in cutting $10 billion in costs. Mr. Ackman referred to P&G’s corporate structure as "very fat and very bloated" when he spoke with CNBC last year.
- Lafley’s CEO Encore at P&G Puts Rock Star Legacy at Risk – Bloomberg News
- P&G CEO McDonald Retiring Due to ‘Distraction’ of Critics’ Attention – CNBC
- Ackman: P&G Giving CEO ‘Bit More Time’ to Right Ship – CNBC
- A.G. Lafley Rejoins Procter & Gamble as Chairman, President and Chief Executive Officer – Procter & Gamble
- Won’t Get Fooled Again (Lyrics) – Sing365.com
What do you see as the key challenges and opportunities for Procter & Gamble as A.G. Lafley begins his second go-around as CEO? What will Mr. Lafley’s return mean for P&G, its rivals and retail trade partners?
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11 Comments on "What Does A.G. Lafley’s Return Mean for P&G and Its Retail Partners?"
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Challenges? Regaining P&G’s powerful foothold in the market and igniting confidence among employees, trade partners, and consumers.
Opportunities? I’m partial to the healthcare side of P&G’s business and see tremendous upside potential.
Welcome back, Mr. Lafley!
Don’t know much about P&G or Lafley. But I do know a little about leadership. This situation doesn’t seem to have much energy around it, more desperation. Running back to what you know cannot take you into the future—and it certainly won’t lead to innovation. Looks like P&G is stuck in “solving problems” when it should be “seeing possibilities.”
Dr. Peter Robertson, IMHO, has the wisest insights into leadership and I recommend his book, titled “Always Change a Winning Team.” Among many points he describes the kind of leader needed at each stage of the organization’s life cycle. We’ve all seen that the leader who births the enterprise is rarely the one to build it. The leader who helped mature the enterprise is rarely the one to transform it. And so on.
The mistake we make, Robertson says, is that we hire for the life cycle stage we’re in…instead of the one ahead. When you hire into the stage behind you, you’re in deep trouble.
A.G. Lafley has a well deserved stellar reputation, but the world has changed since “the first moment of truth.” The internet and mobile have changed those moments, and brand loyalty has eroded, as consumers have realized that store brands are often equivalent or even better than big brands. Meanwhile, P&G has launched line extensions such as Head & Shoulders with Old Spice, which I thought was a joke when I first saw it. Hopefully, A.G. can get the company back to bigger ideas than combining a dandruff shampoo with a low-end scent.
P&G has the opportunity to grow categories, which is what every retailer is looking for right now. Now running $10 billion dollars leaner, there’s great opportunity to enhance their categories by expanding their reach into to mid-tier and value-priced brands, which as the articles note is a key market for consumers. The challenge will be to revert an almost 200 year old company to think more categorically instead of being primarily brand focused. As generations become more savvy and less brand-loyal, adaptation is key to survival and growth.
P&G’s five biggest challenges are: 1) to prepare an internal executive to become the next P&G CEO after this second “Lafley Fix;” 2) to stop erosion of market share in some of its key brands; 3) to quickly create its next billion dollar brand; 4) stop concentrating of cost reduction and resume P&G’s great, but currently less potent, innovative product development and marketing skills; and 5) work cohesively as possible to eliminate any real or perceived distractions caused by Bill Ackman … even if he might be correct. And how will P&G do those things?
P&G has had a “hit and miss” type of CEO progression. This reflects upon its board. In 2000, A.G. Lafley was brought into Cincinnati to provide mission clarity and give vibrant leadership to the diverse P&G environment that covers many frequently used product categories throughout the world … and he did. And once again that’s exactly what P&G needs today.
Let’s hope AG’s retirement since 2009 hasn’t dulled his skill in winning with vision and integrity.
A.G. Lafley has proven that he is one of the most talented corporate leaders of his generation. There is no doubt that he has already put together key action plans. I’m sure he will focus on innovation (in process, product and consumer interception.) It will be very interesting to watch how he evolves the business to address ever-shifting consumer lifestyles, need-states, and paths to purchase.
A.G. Lafley is a strong leader and visionary. That said, McDonald came on as company leader during a very sluggish economy. Let’s face it, 2009 to the beginning of 2013 has been difficult for most companies. Cost cutting has also been required during this time by most large companies. Lafley comes back during a time when the economy is improving and costs have been cut by $10 billion. Add his leadership skills to the mix, and it’s hard to see how P&G can fail.
Layers of management, political positioning and excess corporate fat are a key issue in the P&G turnaround. Add to this: new product introductions, value product positioning, and products which better represent consumer needs (rather than P&G wants). These are critical components to a successful company.