Retail News

Microsoft has incorporated chatbots in its business application suite

VentureBeat 09/25/2017

Macy’s and HP are making use of a pre-designed chatbot that Microsoft has integrated into its Dynamics 365 business applications suite, the software company revealed at its Ignite conference yesterday. The feature, one of a number of AI-featured add-ins Microsoft is developing, is being put to use to handle customer service queries for Macy’s and HP.

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