Press Releases

U.S. Consumers Unhappy with Holiday Retail Customer Experience in Store and Online

12/03/2015

Despite enormous investment, U.S. consumers are unsatisfied with the levels of customer service offered by retailers this Holiday season. Over a third (35%) are unhappy with the online experience, figures that rise to 40% in store. 18% of consumers complained that it was impossible or extremely difficult to find the information they wanted on retailers’ websites, according to new research from multichannel customer engagement solutions provider Eptica.