2023 Omnichannel Leadership Report

Posted: November 2, 2022

An assessment of 300 luxury, premium, and lifestyle brands’ omnichannel competence.

The retail industry was delivered a one-two punch in recent years. From the pandemic to a tough macro environment, disruption has hit from every angle. We know the way to withstand these challenges and those that are yet to come is with omnichannel. Does the rest of the industry also believe this to be true?

That’s what NewStore uncovers in its 2023 Omnichannel Leadership Report.

What you’ll learn:

  • The current state of retail and progress toward digital transformation
  • The industry’s adoption of key omnichannel solutions and services
  • How customers perceive today’s online, mobile, and in-store experiences
  • Which brands are the top five omnichannel leaders