7 Retail Engagement Trends – and How to Make the Most of Them

Posted: April 14, 2022

Your hands-on guide to the retail CX trends of 2022 and beyond.

Customer loyalty is won and lost on small moments of engagement. But how do you deliver service effectively when customers often bounce between as many as 10 different channels before they decide to buy?

Seamless omnichannel engagement is the answer—but there’s a lot of components that need to come together to make it a success.

So, we’ve made it all a little simpler to digest.

In this guide, you’ll explore:

  • 7 incoming retail trends, from hyperpersonalization to the rise of social commerce
  • 7 simple, practical exercises that’ll help you measure your readiness—and progress
  • 7 potential solutions to help you get ahead of the curve

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