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Braintrust"The customer is now in charge, period. Target is a key example of testing various approaches until settling on the one that works."
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Discussion
Braintrust"[A hassle cost] might save the company money, but as a consumer I will only do business with that company once. A consumer in 2020 has endless choices and a loud voice online." -
Discussion
Braintrust"Kudos to those retailers who have stepped up to the plate on this. "
resources
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Speaking at Shoptalk: Amazon’s VP, Grocery Delivery to Keynote
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OMS RFP Template
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Building Your Business Around Your Customers, Not Channels
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Get an Online MS in Retail & Merchandising
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Experience Unified Commerce In Action With enVista
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5 Ways Retailers Regain Mastery Over Their Loyalty Universe
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Shoptalk’s All-Women Speaker Lineup
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The State of Customer Experience Management, 2019
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Live Webinar: Bringing Experiential Retail to Life
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Total DTC: A Better Approach for Brands
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