PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 07/29/2020

    Will Amazon become the go-to place to buy face masks?

    Show of hands, is anyone surprised? Once Amazon joins a party, they become the party. I don't see anything different happening here. Many new businesses have been spawned as a result of the pandemic. I was recently asked to join a new team selling PPE. Yes this will be with us for the foreseeable future; but the questions is how long and what will we be wearing when we come out the other side?
  • Posted on: 07/28/2020

    Has retail adaptation become more about survival than competitive edge?

    I put myself in the role of a shopper and don't like what I feel. As a shopper I am not going to spend any time "looking for that elusive value." Yes, as a buyer, I will go to a store of my choice, get what I need and leave. I don't think I am alone in my thinking. It will be some time before we find the next iteration of normal. A vaccine will be important. The vaccine has to prove effective before we will see mall parking lots with many cars.
  • Posted on: 07/07/2020

    Has the pandemic changed shopping behaviors forever?

    It is too early in the process to know how we will act coming through the pandemic. My guess is previous habits will change. There will be less shopping and more "get what we need and get out." How long that lasts will depend on the success of the vaccine, once we get it. The older population will be skeptical about lingering in stores looking for that illusive bargain. The younger shoppers will probably go back to that invincibility belief and shop as before.
  • Posted on: 07/01/2020

    Anti-mask shoppers find themselves publicly shamed

    Well said, Neil.
  • Posted on: 07/01/2020

    Anti-mask shoppers find themselves publicly shamed

    This is a video showing the poor position people take in the service of trying to prove themselves right. What is the point? If you want to shop, abide by the rules. They are there to keep us safe. Like it or not. In this case, she only wanted to prove herself a better debater than the store security person. How intelligent is that? I saw something on Facebook last night. It was an ad from an attorney saying if you have been refused service because you would not wear a mask; contact us so we can prove how stupid (or words meaning the same thing) you are.
  • Posted on: 06/30/2020

    Can robots keep the salad bar safe?

    This is an interesting topic. I, for one, am probably a lot closer to never when it comes to going to a salad bar whether served robotically or not. How do we know how the food was handled prior to the robot? But then, what about that factor with a salad served at a restaurant? I am not sure what I will do when faced with that decision. I have said before I am not ready to go to a restaurant. Yes, they need the business and I understand it. But are we ready to return to eating in restaurants? Count me in the "take out" group for a while at least.
  • Posted on: 06/29/2020

    Does Microsoft need stores?

    Microsoft may have selected the best time to shutter the retail locations. They have been closed for close to three or more months which means we, the public, are accostomed to having to do what we need by phone or online. I believe Microsoft is not the last to make this type announcement.
  • Posted on: 06/18/2020

    Can a box of pancake mix be racist?

    I grew up with her. I enjoyed her. I will miss her. I understand why. Her demise has been silently coming for a long time; and now she will be leaving us. She will be a memory along with Uncle Ben.
  • Posted on: 05/19/2020

    Is Amazon about to buy J.C. Penney?

    Amazon does not need the J.C. Penney name. As a matter of fact (to me), the Amazon name is stronger these days. So what does Amazon want with J.C. Penney? The space in malls where they have to pay significant rent? Do they need J.C. Penney to jump in the retail clothing business? Both answers in my view are no. But what if Amazon changed all the store names to theirs and used the locations like a department store to show and sell merchandise that is hot on the internet or Amazon's website? Here I see some value. If they choose to stay in the secondary malls they can use their name strength to renegotiate better lease terms. Probably the same in the higher end stores.
  • Posted on: 05/18/2020

    What’s J.C. Penney’s next move?

    It is becoming obvious we are going to be experiencing changes in people's shopping habits moving forward. I understand J.C. Penney is going through difficulties, but it is not new. They have been in difficult financial straits for many years. Coming out of it will be most difficult if it is possible at all. They will not be alone as several others will be struggling to stay afloat. We are going to be seeing many empty stores as companies work to downsize in order to survive. But downsizing means many more people looking for new jobs that may not even exist. We are going to experience a large downward cycle before we level off.
  • Posted on: 05/11/2020

    What should retailers do about social distancing renegades?

    The incident in the Michigan Government house is a solid example of violating other people's health and lives.
  • Posted on: 05/11/2020

    What should retailers do about social distancing renegades?

    Personal liberties versus personal health. I can't understand how or why some of those deciding masks are not necessary can't see the seriousness of the pandemic. What makes them think they are not in danger? Am I missing something here? Because I do not understand why people are not concerned for their health and the health and safety of their family.
  • Posted on: 05/11/2020

    What should retailers do about social distancing renegades?

    Jeff, I agree with you. My concern is I believe many of the people we see violating the safety rules are doing it on purpose to create more chaos.
  • Posted on: 05/07/2020

    Is curbside pickup just getting started?

    There is an old saying that the past can predict the future. In this case The old drive-in restaurant with waitresses coming to your car to deliver the order you placed through the speaker in the space you parked. Sounds familiar to the way many restaurants are functioning now during this pandemic. Can it continue? Yes, it is going to have to continue because many people, including me, are not ready to go into a place where others will be seated or working when you have no idea how safe it will be.
  • Posted on: 05/06/2020

    Customers ask Wendy’s, ‘Where’s the beef?’

    Wendy's is but the first to let us know they are experiencing a shortage. More will follow. We certainly will not stop patronizing a restaurant or grocer because they are currently out of what we came there to purchase. Imagine how many grocers would be out of business because we went there for wipes or sprays that simply are not available now.

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