PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 12/12/2019

    The RetailWire Christmas Commercial Challenge: Best Buy vs. Big Lots

    I agree with those posting ahead of me that the Big Lots ad was more festive and possibly more entertaining. But Best Buy gets my vote this week. If for no other reason than I thought it was funny and it put a smile on my face.
  • Posted on: 12/11/2019

    One of the best Christmas commercials ever cost almost nothing to make

    Tony, I did the same thing as a young child. Waited tables, bussed tables and acted as the cashier when my dad and mom were busy helping other customers. The customers were like family, so if I made a mistake in their favor as the cashier they would always tell me about it and return the money. I often miss those days and people who were an integral part of my past.
  • Posted on: 12/11/2019

    One of the best Christmas commercials ever cost almost nothing to make

    This was one of the best, if not the best, I have seen. Like Tony said, it tugged at my heart and took me back to my early childhood when I went to work with my father in his store. Probably the most meaningful and memorable of times. I would not trade those memories for anything. Thanks to young Arthur for making my day. We can cancel the rest of the holiday commercial contests. We have the winner.
  • Posted on: 12/04/2019

    Will Grinches steal Christmas from America’s front porch?

    I understand the need for a drop box location during this time of year, especially with the uptake on "porch pirates." Even with Ring or some other door camera, the pirates can be seen but not caught. Having to go to a drop box eases the concern of theft. But it creates another step in the purchasing process. Yes, it is simpler than going to the store, purchasing there and taking home. But it is another step we were trying to prevent by buying online.
  • Posted on: 12/03/2019

    Can Barnes & Noble afford to take it easy over the holidays?

    Definitely a work in progress. I agree with not taking bold steps to change plans this holiday season. It was close to too late when Mr. Daunt took charge. No matter what the unknown strategy will be, Barnes & Noble will have a lot to do to become significant again. Even when there are few brick-and-mortar competitors.
  • Posted on: 12/03/2019

    The RetailWire Christmas Commercial Challenge: Kohl’s vs. Macy’s

    Sadly, the Kohl's ad did little for me. I am a football fan, but even the football-related imagery did little to attract me. The plus is that it was only a 30-second spot. Macy's on the other hand showed a lot of what the holidays are supposed to be about. The minus on the Macy's ad was it was too long. Macy's gets my nod this week.
  • Posted on: 11/26/2019

    The RetailWire Christmas Commercial Challenge: Old Navy vs. T.J. Maxx, Marshalls and HomeGoods

    Neither ad does anything for me. The TJ Maxx, etc ad has been playing so much that I tired of it days ago. Don't look forward to seeing it for another few weeks or however long it is scheduled. I did not care for the Old Navy spot either. Both were disappointing.
  • Posted on: 11/22/2019

    The RetailWire Christmas Commercial Challenge: Amazon vs. Etsy

    Both spots were well done and did a good job getting my attention. I thought the Amazon spot was way too long. It could have been shorter and done a better job keeping my attention. Etsy was right to the point and kept my interest. It is close as both were effective. My vote goes to Etsy this week.
  • Posted on: 11/21/2019

    Should Starbucks stick with its open bathroom policy?

    I am going to simplify this mainly so I understand it. First and foremost, I do not drink coffee nor do I frequent Starbucks; so I have no "skin in the game" or its outcome. How does Starbucks, or any food establishment, know who a customer is if that person simply walks in and goes to the bathroom without asking permission? It is usually not a secret where the bathrooms are located, is it? OK, enough of my sermonizing. I think food establishments should be open about allowing customers or walk-ins to use the bathrooms. They are supposedly serviced on an hourly basis if we are to believe the check off signs behind the doors. My sense of the question is it might depend on the location of the food establishment that determines who they allow to use the facilities.
  • Posted on: 11/20/2019

    Should Santa be a loyalty program perk?

    Cathy, I agree with you. Harrods did not think this through before announcing it. Let's hope it does not catch on with retailers here. Children look forward to visiting with Santa. We should not deprive them because the parents did not spend enough to qualify.
  • Posted on: 11/19/2019

    Chick-fil-A Foundation changes charitable giving and controversy follows

    I agree. All I care about is what I go in to buy, not the company's beliefs unless they become too offensive.
  • Posted on: 11/18/2019

    What will happen now that Five Below has gone above $5?

    I do not see this hurting them. Yes, the price point went up. But that will have little to no effect on their sales. It might even give them a boost.
  • Posted on: 11/11/2019

    Why is Trader Joe’s hiding stuffed animals in its stores?

    I can't imagine kids enjoying having to go to a grocery store with a parent just because they are too young to stay alone at home. But now they can go and actually enjoy the experience at Trader Joe's. Good for TJ's for thinking outside the box and making the shopping experience good for the children. And by the way, this allows the parent to shop without the pressure of the child nagging them to go home. Which lets the parent spend time looking and WOW, spend more money. What an ah-ha moment.
  • Posted on: 11/01/2019

    Survey says consumers want online orders shipped fast and free

    Thank you Amazon! Yes, Amazon spoiled us with fast and free delivery. Now the rest of the commercial retail world has to do the same or we will not be happy. Of course, now we have been trained to expect fast and free delivery. But the downside of it is someone is going to have to pay for it. Free is not free to someone in the chain from manufacturer to consumer. Was anyone surprised by the results of this survey?
  • Posted on: 10/29/2019

    Will six fewer holiday shopping days matter to retail performance?

    The shorter number of days means consumers will have to put the rollers on their shoes and get moving faster. Consumers seem to know how much time they have and react accordingly; including those who usually wait until the last few days.

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