PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 01/20/2020

    Best Buy CEO faces alleged misconduct probe

    This is a difficult call. First, company policy has to be clear on how to manage the situation when disclosed. In this case both parties are not now in the same company. I doubt Ms. Barry was appointed CEO by someone like Mr. Jolly because of anything but her job performance. I say pass and move on doing what is important to the continued growth and success of the company.
  • Posted on: 01/15/2020

    Will Walmart become a fashion destination in 2020?

    My first reaction when reading this was, are they serious? I admit I am not the biggest Walmart fan or shopper. But the times I have been there leads me to wonder what they have planned. They have to have a strategy to make it happen. I don't think they have shared that. No matter what, they will have to attract more customers who would be interested in purchasing fashion items. Maybe they are trying to bring in more of the T.J.Maxx or Bealls customers.
  • Posted on: 01/14/2020

    Consumers want up-to-date online reviews

    My interpretation is people of a certain age are more inclined to post and read reviews. I do not think this is something a senior would be prone to do as much as someone closer to their 40s and 50s. Seniors listen to their neighbors' opinions. More people post reviews if they had a spectacular or poor visit to an establishment.
  • Posted on: 01/13/2020

    Walmart U.S. CEO: Good retail jobs are much more than good pay

    The answer to the main question is yes. It has become more important to retain senior staff. There are many reasons why. The key reasons for me would be the ability to live without worrying about being able to pay the bills and not need a second job. The other reason is the cost of hiring and retaining key people. If you are fortunate to get the right person, you do not want to lose them. In many cases, others leave when their manager leaves. People like to work with good people who show they are focused on them and the company they are working for.
  • Posted on: 01/08/2020

    Pier 1 to close up to 450 stores as it faces uncertain future

    This is similar to RadioShack and is as sad in some ways to me. I did business with both Pier 1 and RadioShack. They are/were both located in Ft. Worth. They both built and moved into large new buildings around the same time. RadioShack's campus is now housing a community college. Pier 1's building was housing an energy company. Sad to see the rise and fall almost simultaneously.
  • Posted on: 01/03/2020

    Can a grocer build a business on the keto diet trend?

    It is a nice success story for the founders. But looking at it over time, it reminds me of all the multi level marketing fads that have come and gone. No, this is not multi level marketing, but it possibly has the life span of one.
  • Posted on: 12/27/2019

    The RetailWire Christmas Commercial Challenge: The Final Competition

    I have to go against what will probably be the choices of others. I understand we were given the choice to select what the results of the best of the best were during the buildup to Christmas. I have two choices for the best holiday commercial, neither of which are in our list of choices. First is Publix. Yes, they do not qualify but we do spend time during the course of the year discussing grocery chains. Publix annually has very moving family focused celebration commercials. Not only at Christmas; but other holiday periods such as Thanksgiving. My second choice is a commercial from a small independent hardware store with a young boy who filled many roles working in the store. This was as good a commercial as I have seen in quite a while. Now that I have given my off-list choices, I am giving my vote to Macy's this season although I thought the spot was much too long. The Kohl's commercial played so many times I was hoping it would go away with the Geico (I think) "Cheryl's She Shed burning down" commercial. This has been a long way of saying that not too many commercials were that inspiring this season.
  • Posted on: 12/20/2019

    Shoplifting gets wild and goes viral

    It's difficult to know or get to the root cause be it drugs, poverty or simply the thrill of the steal. We, the general public, have become hardened by seeing this type of activity often on our local news. Just two days ago we had a chase scene up and then back down the turnpike. Local news covered it until the criminals were captured. Then it was back to what we were doing. Oh well... now it is on to the next act of stupidity.
  • Posted on: 12/19/2019

    The RetailWire Christmas Commercial Challenge: Target vs. Walmart

    Both did a great job communicating their message to us. They were two of the better ones this season, along with the commercial with the young boy in the hardware store which was terrific. Both were not too long, so they did not lose our attention. They sent separate messages and both were to the point. My vote goes to Target.
  • Posted on: 12/18/2019

    Bed Bath & Beyond’s CEO cleans house

    One thing is certain; there are still many people in the C suite walking on egg shells, so to speak. This type of broom sweeping sends a clear message that there is only one person in charge, and don't forget it. My guess is, in this case, he did not like what he saw and the pieces weren't going to fit. So time to act and start bringing on your preferred team. You see this in sports every time a manager or coach is fired. The new person brings in their preferred staff.
  • Posted on: 12/17/2019

    Lyft rides wave of social responsibility to fix food deserts

    I am wondering why the Dollar stores have not taken hold in these underserved neighborhoods? Possibly these areas are in such bad shape that even these chains are reluctant to take a chance. Proves profitability speaks louder than service.
  • Posted on: 12/17/2019

    Why is Amazon banning FedEx ground delivery?

    Sad and bad timing that Amazon chose this time of year to flex their muscles. We know they are the giant in the industry. No need to prove they are the bully too.
  • Posted on: 12/12/2019

    The RetailWire Christmas Commercial Challenge: Best Buy vs. Big Lots

    I agree with those posting ahead of me that the Big Lots ad was more festive and possibly more entertaining. But Best Buy gets my vote this week. If for no other reason than I thought it was funny and it put a smile on my face.
  • Posted on: 12/11/2019

    One of the best Christmas commercials ever cost almost nothing to make

    Tony, I did the same thing as a young child. Waited tables, bussed tables and acted as the cashier when my dad and mom were busy helping other customers. The customers were like family, so if I made a mistake in their favor as the cashier they would always tell me about it and return the money. I often miss those days and people who were an integral part of my past.
  • Posted on: 12/11/2019

    One of the best Christmas commercials ever cost almost nothing to make

    This was one of the best, if not the best, I have seen. Like Tony said, it tugged at my heart and took me back to my early childhood when I went to work with my father in his store. Probably the most meaningful and memorable of times. I would not trade those memories for anything. Thanks to young Arthur for making my day. We can cancel the rest of the holiday commercial contests. We have the winner.

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