PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 10/23/2020

    Trader Joe’s and Wegmans satisfy, others falter, through the pandemic

    Trader Joe's and Costco are two examples I would also use to show how to do it the right way. I have been to both several times since the pandemic started. Both are doing an exceptional job keeping us feeling safe during the shopping experience.
  • Posted on: 10/23/2020

    Can Gap prosper without mall stores?

    Most retailers have taken stock of their store inventory over the past six or more months. They are deciding where to stay and where to go. Just like restaurants, we are going to see many closures. How will Gap's plan work out? My guess is they will continue to feel some pain before they reach their comfort point.
  • Posted on: 10/21/2020

    COVID-19 Essentials is a startup designed to end with the pandemic

    Let's hope this is a short lived opportunity. The thought of it lasting more than several months is bothersome.
  • Posted on: 10/21/2020

    Will Whole Foods draw more Prime shoppers with one-hour curbside pickup?

    We have friends who have become outside pickup shoppers. Most grocery chains/stores have outside pickup as part of their COVID-19 existence. It will continue after the pandemic subsides. But I have doubts about significantly more Prime shoppers taking advantage of it. It is a convenience now only because of the pandemic. As an example, retired seniors who are able to get out often use grocery shopping as their means of seeing other people and being in public. I do not see them giving this up as long as their health allows them to continue doing their own shopping.
  • Posted on: 10/19/2020

    Retailers need to prep for in-store COVID conflicts

    Well said Paula. This could get worse after the election depending on the outcome. The pay rate and job description does not include putting their life or body at risk; especially if the person is trying to become a Twitter fool.
  • Posted on: 10/19/2020

    Should local book stores be taking on Amazon?

    This is an interesting way for the local book stores to reach out and say, "hey everyone. We are here and part of the community. So help us survive and buy local." So many bookstores are located in walking or shopping areas. That makes it easier for people to stop in and browse before buying. I always enjoy going into our local store during an evening walk just to browse. I usually walk out having bought something. Let's hope this is effective.
  • Posted on: 10/13/2020

    Has Walmart come up with an answer to Best Buy’s Geek Squad?

    I am surprised it took Walmart so long to figure out there is money to be made in service. That said, I think they will have a difficult time figuring out how to get Geek Squad members to change. My guess is they will stay loyal to Best Buy. I will add that Geek Squad service varies from store to store. Some stores' service is excellent. Others need some training in customer service. I have experienced both in two stores located within a six mile radius of my house.
  • Posted on: 10/06/2020

    Will Levi’s Secondhand store give the brand a sustainable advantage?

    Good for Levi's. Finding a new way to do business is always a good thing. This might delay new jeans sales from the buyers of secondhand ones. But that will be limited.
  • Posted on: 09/30/2020

    Holiday hiring ain’t what it used to be

    We are already seeing the long-term changes with more online shopping taking place. The pandemic will probably still be with us this holiday shopping period. So even more online shopping will take place. Once the public sees how easy it is some will continue even after the pandemic subsides.
  • Posted on: 09/30/2020

    Will same-day deliveries be a difference maker for Bed Bath & Beyond?

    I agree Gene. Same-day delivery from Bed Bath & Beyond is not exactly what one would call a necessity like food would be.
  • Posted on: 09/25/2020

    Will curbside pickup be Costco’s Achilles heel?

    My last visit to Costco was yesterday. The parking lot was crowded for a Thursday morning. The store was busy. Yes, Costco may lose some business because of their lack of curbside pickup. But you wouldn't know it from the activity in the store where most people were social distancing and actively looking for what brought them to the store. Costco does not appear to be lacking for business during the pandemic.
  • Posted on: 09/23/2020

    Will lockers help Lowe’s pick up more sales?

    There are pluses and minuses to this. One plus is that it gets the contractor back to the job site faster. One minus is that it means the contractor doesn't get the opportunity to see what might be on sale that could be used now. Which is better? I don't know. I did not notice how payment is handled. Maybe the contractor has an account to be paid monthly. I think the locker is a good idea and will be a benefit.
  • Posted on: 09/22/2020

    Will Walmart’s new private clothing line have ‘staying power’?

    This is possibly a weakness in the Walmart portfolio. I rarely see anything more than a t-shirt or running shorts in their inventory that is appealing. Taking this step will certainly boost sales. But will it bring new shoppers to the store and will they become repeat shoppers? The answer to this may be the answer to the success of Walmart's apparel line. I am guessing the answer is no.
  • Posted on: 09/21/2020

    Patagonia wants to ‘Vote the a**holes out’

    Patagonia knows their customer base. They are not going to do something that would be business suicide.
  • Posted on: 09/21/2020

    Can Trader Joe’s continue thriving without delivery and curbside pickup?

    The last time we went to Trader Joe's we waited in line for about twenty minutes before getting in. I can't see where delivery or curbside pickup would benefit them. Part of the aura of Trader Joe's is being in the store and interacting witht the staff. I, for one, would much prefer going in the store and selecting what I want for myself rather than driving up, blowing the car horn and waiting for someone to bring my order out to me. It just does not seem to be a fit for Trader Joe's.

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