PROFILE

Ed Rosenbaum

CEO, The Customer Service Rainmaker, Rainmaker Solutions

“Practice, Drill, Rehearse, Then Do It Again!”

Meet Ed Rosenbaum, CBSE (Certified Building Services Executive) CEO and Master Trainer of Rainmaker Solutions …

Ed Rosenbaum, The Customer Service Rainmaker.

Ed Rosenbaum’s mantra is “You are my mission.” His passion is to deliver excellence in customer service as a mentor, a trainer, a team leader, a visionary, trusted advisor and a RAINMAKER for his clients; training executives, managers, supervisors and front line employees.

He is an expert at identifying management, customer service and sales issues and concerns within a company. His motivational techniques and personal training methods have been developed over a successful career spanning over 3 decades.

His dynamic and personal style of coaching is comfortable – as Ed likes to say, “You have to hit singles and doubles first then the homeruns will come with practice in smarter sales and income producing techniques.”

Ed is a graduate of Virginia Polytechnic Institute with a B.S. in Business Administration. He has done graduate work at Loyola College in Business Management and at East Carolina University in Human Resources Management. He has also taken extensive seminars in Integrity Selling, Customer Service, Managing and Achieving Goals and Selling Principles.

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  • Posted on: 03/16/2020

    Should retail close?

    There is no question in my mind. Of course non-essential stores should be closed. If we err let's err on the side of caution. If there is no reason to go shopping the best thing is not to go and not to take a chance. Unfortunately, this is the time we are living through.
  • Posted on: 03/10/2020

    What’s blocking gender pay equity?

    Maybe it is time for us as men to jump in the foray and support women more vocally.
  • Posted on: 03/09/2020

    Can retailers ensure stores are coronavirus-safe?

    I think you are closer to right than negative. Unfortunately, some times being right (even when we do not like our answer) means being a bit negative.
  • Posted on: 03/09/2020

    Can retailers ensure stores are coronavirus-safe?

    The coronavirus has already changed how we do business as well as how we conduct our daily lives. The unknown makes us consider curtailing our daily activities to do only what is necessary. I am concerned the same will be happening to the retail daily business. There is too much we don't know so there is still much to learn. The question lingers on whether we are being told what is fact vs. what the officials want us to know. Most, if not all retailers are going to do everything possible to maintain the integrity of their stores; in particular the surfaces where the virus can be found. Many in the at risk category will only expose themselves to social interaction when necessary. That means retailers and restaurants are going to take a hit in store traffic and sales.
  • Posted on: 02/13/2020

    Holy badgers! Target did what with a University of Minnesota onesie?

    Funny now ... forgotten tomorrow. I am an ACC fan so this is minor, if not insignificant to me, because it happened to someone else ... LOL. But in today's rapid news cycle, this is going to be well archived in a couple days. On to the next goof up (my guess is it is going to happen in DC).
  • Posted on: 02/10/2020

    H-E-B gives $100 bills to all its employees for top grocer ranking

    The message resonates loud and clear. Management has told them they are the reason for the recognition.
  • Posted on: 02/10/2020

    Why are so many organic grocers landing in bankruptcy court?

    The cleaner eating differentiator is not as prevalent as it once was. The smart shopper can get what they want from most conventional grocery chains thus avoiding the extra trip to the organic grocer. We do not need to have to say we bought X from the organic grocer to impress our neighbors.
  • Posted on: 02/03/2020

    Which commercial won the Super Bowl?

    There was much to like and enjoy with this Super Bowl. The ads were on average better than past years although I did miss seeing the Budweiser Clydesdales again this year. I enjoyed the game which is different than most past games. I certainly enjoyed the energy of the half time show. The ladies brought the house down. As to which ad grabbed me, I would have to say the Bill Murray Groundhog Day. By the way, the intro with all the children and NFL Hall of Famers was over the top and spectacular.
  • Posted on: 01/20/2020

    Best Buy CEO faces alleged misconduct probe

    This is a difficult call. First, company policy has to be clear on how to manage the situation when disclosed. In this case both parties are not now in the same company. I doubt Ms. Barry was appointed CEO by someone like Mr. Jolly because of anything but her job performance. I say pass and move on doing what is important to the continued growth and success of the company.
  • Posted on: 01/15/2020

    Will Walmart become a fashion destination in 2020?

    My first reaction when reading this was, are they serious? I admit I am not the biggest Walmart fan or shopper. But the times I have been there leads me to wonder what they have planned. They have to have a strategy to make it happen. I don't think they have shared that. No matter what, they will have to attract more customers who would be interested in purchasing fashion items. Maybe they are trying to bring in more of the T.J.Maxx or Bealls customers.
  • Posted on: 01/14/2020

    Consumers want up-to-date online reviews

    My interpretation is people of a certain age are more inclined to post and read reviews. I do not think this is something a senior would be prone to do as much as someone closer to their 40s and 50s. Seniors listen to their neighbors' opinions. More people post reviews if they had a spectacular or poor visit to an establishment.
  • Posted on: 01/13/2020

    Walmart U.S. CEO: Good retail jobs are much more than good pay

    The answer to the main question is yes. It has become more important to retain senior staff. There are many reasons why. The key reasons for me would be the ability to live without worrying about being able to pay the bills and not need a second job. The other reason is the cost of hiring and retaining key people. If you are fortunate to get the right person, you do not want to lose them. In many cases, others leave when their manager leaves. People like to work with good people who show they are focused on them and the company they are working for.
  • Posted on: 01/08/2020

    Pier 1 to close up to 450 stores as it faces uncertain future

    This is similar to RadioShack and is as sad in some ways to me. I did business with both Pier 1 and RadioShack. They are/were both located in Ft. Worth. They both built and moved into large new buildings around the same time. RadioShack's campus is now housing a community college. Pier 1's building was housing an energy company. Sad to see the rise and fall almost simultaneously.
  • Posted on: 01/03/2020

    Can a grocer build a business on the keto diet trend?

    It is a nice success story for the founders. But looking at it over time, it reminds me of all the multi level marketing fads that have come and gone. No, this is not multi level marketing, but it possibly has the life span of one.
  • Posted on: 12/27/2019

    The RetailWire Christmas Commercial Challenge: The Final Competition

    I have to go against what will probably be the choices of others. I understand we were given the choice to select what the results of the best of the best were during the buildup to Christmas. I have two choices for the best holiday commercial, neither of which are in our list of choices. First is Publix. Yes, they do not qualify but we do spend time during the course of the year discussing grocery chains. Publix annually has very moving family focused celebration commercials. Not only at Christmas; but other holiday periods such as Thanksgiving. My second choice is a commercial from a small independent hardware store with a young boy who filled many roles working in the store. This was as good a commercial as I have seen in quite a while. Now that I have given my off-list choices, I am giving my vote to Macy's this season although I thought the spot was much too long. The Kohl's commercial played so many times I was hoping it would go away with the Geico (I think) "Cheryl's She Shed burning down" commercial. This has been a long way of saying that not too many commercials were that inspiring this season.

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