In February it was announced that Best Buy chose Amazon Web Services as its preferred Cloud technology partner. This would not be so newsworthy If not for the many retailers either shunning AWS or keeping investments in it to a minimum. Do retail executives have the knowledge and expertise to make cloud partner decisions in the best interests of their companies?
More than two years into the novel coronavirus pandemic and retailers are still searching for answers. What can retailers do to competitively fund the initiatives captured in Deloitte’s survey?
Does a customer really care who handles their purchases, customer service questions or returns so long as it’s fast and convenient? Is a unified back-end process managed by a single entity the key determinant of loyalty in 2022?
The lure of high valuation, standalone digital businesses is leading some retailers in a new strategic direction. Are retailers’ sales and profit objectives more likely to be achieved by separating physical and digital operations or by taking a unified approach?
The success of functions including sales, operations, procurement and shipping depends on retailers’ ability to apply analytics at scale towards developing better insights and responses to consumer demands. What do you think was the top supply chain innovation of 2021?
According to McKinsey, the retail industry has the potential to create $1.7 trillion of value, or 12.39 percent of total sales, from artificial intelligence. How aware do you think retail executives are today of the impact AI is having or could have on their business?
A characteristic of companies achieving the most value from investments in artificial intelligence are executives able to articulate the role of AI in their business. How would you prioritize developing an artificial intelligence strategy amid competing priorities in the current retailing environment?
Many surveys and much of the available research shows about a 50/50 split between companies that understand how to apply artificial intelligence technology to their businesses versus those that do not. Is it a good time for retailers to explore the use of artificial intelligence technology, given the current state of massive change?
A majority of executives whose companies have adopted AI report that it has provided an uptick in revenue in the business areas where it is used, and 44 percent say AI has reduced costs, according to a new report. Do you think retailers overall are doing enough to ensure their investments in AI will pay off?
Most retailers still use Excel for data analysis. Many tried business intelligence software that promised to doing something more valuable than what is possible with a spreadsheet — make better decisions. Are retailers making improvements in their approaches to data analysis or are they still stuck using spreadsheets to manage their businesses?
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