Author

  • Nikki Baird

    Nikki Baird is the vice president of strategy at Aptos, a retail enterprise solution provider. She is charged with accelerating retailers’ ability to innovate. She has been a top global retail industry influencer for several years, with a background in retail and technology. She is a regular contributor to Forbes.com and has been quoted as a retail subject matter expert in The Economist, New York Times, Wall Street Journal, USA Today, Huffington Post, and National Public Radio, among many others. Nikki brings perspective from all sides of the retail technology equation: she has been an industry analyst for nearly fifteen years, co-founding Retail Systems Research, the premier boutique analyst firm focused on the retail industry. Prior to co-founding RSR, Nikki was an analyst at both Forrester Research and Retail Systems Alert Group, where she covered retail industry and technology topics. Prior to that, she was director of marketing for StorePerform, a store execution management software provider, and director of product marketing for Viewlocity, a supply chain software provider focusing on adaptive supply chain execution and exception management. Nikki came to Viewlocity from PwC Consulting, now IBM Global Services, where as a senior manager she led IT strategy consulting engagements for retail and CPG clients. Nikki has an M.B.A. from the University of Texas, Austin, focusing on operations and IT. She also holds a bachelor of arts in political science and Russian, with a minor in physics, from the University of Colorado, Boulder.

The ‘shopper journey’ doesn’t mean what you think it does

Many people are now using the term "shopper journey" but its definition varies. And there may be real problems with the direction that one of these definitions ...

The future of self-service in stores is dire

A lot of retailers appear to be embracing the old perspective that consumers want more self-service. And yet that perspective is getting dated. In essence, self...

Dynamic pricing ain’t all that

Dynamic pricing seems to be a popular buzzword these days. Nikki Baird's take: at least half the hype comes from a misplaced definition of what dynamic pricing ...

The Year in Review: What Did 2015 Mean For Retail?

So how did retail do this year? In looking back at the topics Nikki Baird touched on in 2015, here are her top take-aways for the year. Which of the trends ment...

Reports of the demise of the cross-channel shopper are premature

RSR's most recent benchmark on retailers' omnichannel strategies found the percent of retailers who report that their cross-channel shoppers are their most prof...

Bringing digital into stores won’t work

Pie in the sky statements about tectonic changes in stores don't help the industry. And it's not agencies that are going to affect changes, but retailers. Yet a...

E-commerce and POS not ready to mate

The Demandware's XChange Conference in Las Vegas showed that, while the convergence of content and commerce is happening fast, the convergence of e-commerce and...

The cloud is about more than ROI

At Oracle's Industry Connect conference, BrainTrust panelist Nikki Baird heard the most rational explanation for why companies will not just end up adopting clo...

Walking a mile in the digital shopper’s shoes

The hard part with digital is that there are a lot of guessing games around how consumers shop. With mobile in particular, there are a lot questions around what...

Omnichannel success = maximizing the box

At some point, mature retailers in mature markets will not be able to drive enough growth to satisfy investors purely by opening new stores. But omnichannel ret...

Can Walmart win small?

The small-format Neighborhood Market has recently been Walmart's star performer, showing a 5.5 percent comp jump in the recent third quarter, and is set for exp...

What video analytics can do

While privacy remains a big concern around in-store video analytics, stores are too much of an investment and cost too much to operate to run in the black hole ...

It’s time to get serious about supply chain collaboration (again)

When supply chains only went in one direction — from supplier to store — existing definitions of supply chain visibility could make sense. But when every po...

Lucky Magazine and BeachMint: The collision of content and commerce

It's one thing to hire away a few writers; it's another thing entirely to merge together a magazine with a retail site. Do retailers and brands need to do more ...

Are gifters being overlooked by retailers?

Starbucks presents a prime example of the convergence going on between gift cards, loyalty programs, and mobile wallets. But the popularity of e-gift cards cont...

Why retailers should like video more than I do

At the Internet Retail Conference and Expo, BrainTrust panelist Nikki Baird gave a presentation on how retailers are using video to create richer experiences, a...

Flipping the perspective on in-store technology

At a freewheeling session at last month's Retail Connections in Dallas, one executive said (paraphrasing slightly): "I don't want to invest in in-store technolo...

Who owns the customer experience in retail?

Should the emerging CXO role - chief customer experiencer - own the customer experience in retail? If so, they'll have to dethrone the CMO. Do you agree that ma...

Where have all the retail data scientists gone?

At its recent annual analyst meeting in Steamboat Springs, CO, SAS referred multiple times to four key user groups - business management, business analysts, IT ...

Did PayByTouch have it right after all?

FIDO (Fast IDentity Online) recently announced plans to release a framework and set of standards to make it easy for systems to support two-factor authenticatio...

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