CVS’s security exec says thieves steal can $2K in two minutes

November 3, 2021

Ben Dugan, the director of organized retail crime and corporate investigations at CVS Health, told a Senate committee that the average professional thief steals about $2,000 worth of goods in about two minutes in a retail store. Professional thieves are part of organized crime rings. “Let me just be clear about what organized retail crime is not. It is not everyday shoplifting,” Mr. Dugan testified. “It is not individuals committing singular opportunistic thefts for personal reasons. It is organized, it is sophisticated, and it is massive in scale.”

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