February 10, 2026
Photo courtesy of Chewy
Is The Auto-Replenishment Opportunity Just For The Dogs?
Autoship or auto-replenishment has paid off handsomely for Chewy, but apparently hasn’t been gaining major traction with retailers outside the pet foods category.
In the third quarter, Chewy sales to Autoship customers represented 83% of sales, with sales expanding significantly faster than to non-subscribers. The free program offers 35% off your first order and a 5% discount on future orders.
Chewy CEO Sumit Singh said on the retailer’s third-quarter analyst call, “Autoship is a rinse and repeat product merchandise program that has high reliability and accuracy, both in terms of planning, in terms of delivery and high satisfaction rating.”
Singh added that the order predictability “allow[s] operational planning to reduce cost and grow margin in a way that gives Chewy unique structural competitive advantages.”
Among competitors, PetSmart, the largest U.S. pet retailer, just launched a campaign to win $1,000 of orders via its own Autoship program, perhaps to counter the success of Chewy. Petco has a similar program, Repeat Delivery, but its e-commerce approach is undergoing a reset.
Several subscription programs have found success with replenishment subscriptions that allow consumers to automate purchases in certain commodity items, such as coffee (i.e., Trade Coffee), razors (Dollar Shave Club), diapers (Coterie), cleaning products (Blueland), and vitamins (Persona Nutrition).
Auto-Replenishment May Be Attractive in Some Cases, But Has Drawbacks
McKinsey finds replenishment-based subscription models have higher conversion rates and less churn than other subscription models, but subscribers are highly motivated by financial incentives, such as discounts, that can weigh on margins.
Many mass sellers that potentially could benefit from delivering household staples on a monthly auto-pilot have lately been focusing investments on same-day delivery.
Amazon’s Subscribe & Save program, launched in 2010, offers Prime subscribers the ability to save up to 15% off when receiving five or more products in one auto-delivery to one address. In 2023, Amazon noted that it had passed on more than $1 billion in savings over the prior 12 months to subscribers globally. Amazon said at the time, “That’s tens of millions of customers never running out of the things they reorder most, like coffee, diapers, dog food, toilet paper, cleaning supplies—even socks.”
Walmart only launched a subscription program in 2023 as a convenience, with no discount applied. Walmart said at the time, “When customers shop Walmart.com or the app, their baskets often contain repeat items, which means precious time is spent every weekly shopping trip finding and adding the items they’ve purchased countless times before.”
Target in 2020 discontinued its Subscriptions replenishment service, telling Bloomberg that the majority of Subscriptions guests “shifted away from regular deliveries to enjoy the speed and flexibility of our same-day services.” Walgreen’s also recently discontinued its Auto-Reorder & Save program.
BrainTrust
Tom Ryan
Managing Editor, RetailWire
Recent Discussions
Discussion Questions
Why has auto-replenishment worked so well for Chewy and the overall pet products category?
Why haven’t sellers of staples such as mass chains and drug stores found more success with automated reorders?
Can the success of replenishment-based subscription services offer any lessons to retailers?
Poll
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In past studies we have done on this, auto-replenishment only really works for products that are bought habitually, used at a predictable rate, and which are essential. Something like pet food broadly falls into those buckets. So too do things like toilet paper, laundry detergent, diapers and so forth. However, to work really well, services have to offer flexibility – including the ability to pause deliveries and provide some level of price reassurance. Feeling a lack of control is a major reason for consumers not signing up to these services, or for cancelling them.
This doesn’t seem like a terribly hard question to answer: people buy the same pet-food, week-in,week-out….automating the process makes sense. I’d be hard pressed to think of a similar buying pattern with a drug store
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In past studies we have done on this, auto-replenishment only really works for products that are bought habitually, used at a predictable rate, and which are essential. Something like pet food broadly falls into those buckets. So too do things like toilet paper, laundry detergent, diapers and so forth. However, to work really well, services have to offer flexibility – including the ability to pause deliveries and provide some level of price reassurance. Feeling a lack of control is a major reason for consumers not signing up to these services, or for cancelling them.
This doesn’t seem like a terribly hard question to answer: people buy the same pet-food, week-in,week-out….automating the process makes sense. I’d be hard pressed to think of a similar buying pattern with a drug store