Checkout Rage

Dec 18, 2003

By George Anderson

We’ve all been there.

You’re in a hurry, waiting in line to checkout and something happens to slow the line down. The customer in front of you has brought 20 items to a 12 item express lane, a price
check is needed and no one is around to do it, the computer system goes down, etc. It’s enough to make your blood boil.

As it turns out, in one Pennsylvania community, one shopper’s stated need for speed going through the checkout was enough to set off what became a physical attack in the parking
lot of Giant Food Store.

An Associated Press report is calling it checkout rage. This is how the story goes.

One shopper having trouble finding coupons was asked by another behind her how much longer it was going to take. Seems the second customer was running late for an appointment.

The shopper in search of her coupons turned around and reportedly cursed at shopper number two. She then finished her transaction and left the store.

As the second shopper entered the store’s parking lot, she, allegedly, was attacked by the first shopper’s husband. According to the AP report, the man who faces charges
of assault, harassment and disorderly conduct grabbed and shoved the women, knocking her over her cart.

Moderator’s Comment: Do you believe there is a growing lack of civility in society? How is it affecting customer service and labor relations?

We recently witnessed an incident where a store associate offered to look for a product a shopper couldn’t find on the shelf. When the associate returned
and told the customer that the store was out of stock on the product, the customer let loose with an expletive laced outburst on the poor kid. After the customer left, one of
the other store associates told the kid, “That’s what you get for trying to help.”
Anderson – Moderator

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