Consumers Shop ‘n’ Scan

Discussion
Mar 29, 2004
George Anderson

By George Anderson


A piece in the Dallas Morning News says Albertsons “is taking supermarket self-checkout to the next level by introducing handheld scanners that shoppers can use as they
move up and down the aisles, bagging their groceries as they go.”


Albertsons is installing the Shop ‘n’ Scan self-checkout system in all of its stores in the Dallas market by the middle of next month. The chain currently operates 103 Alberstsons
in the Dallas-Ft. Worth metro market.


“Dallas is the most competitive market in the U.S., and we’re committed to giving our customers the best shopping experience. Shop ‘n’ Scan is part of our brand promise to make
life easier for them,” said Judy Spires, president of Albertsons’ Dallas-Fort Worth division.


To use the system, consumers need an Albertsons Preferred Card. By scanning the card, shoppers can activate the scanner for use in the store.


Customers then take some grocery bags to put into the cart to begin shopping.


As shoppers make their way around Albertsons, they can scan an item and place it in their bag. Should a consumer change their mind, they can scan the product out of the order.


Moderator’s Comment: What are your thoughts on Albertsons introducing the Shop ‘n’ Scan self-checkout system in its
stores in Dallas?


This sounds like a great system for those with frequent complaints about finding bread and eggs at the bottom of their shopping bags.


For the bagging-challenged among us, and you know who you are, the prospect of scanning and bagging your own groceries may be too much to bear.


Albertsons is the first U.S. supermarket chain to implement the Shop ‘n’ Scan technology, according to one of the partners in the project, NCR Corp.
George
Anderson – Moderator


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