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Do Costco's wages need to be so high?

Written by Tom Ryan
With other retailers raising pay rates, Costco is hiking its wages even higher. On its first-quarter conference call, Richard Galanti, Costco's CFO, revealed that the warehouse club is raising its entry level pay to a minimum of $13 or $13.50 per hour, up from $11.50 or $12. The $1.50 entry-level raise, the first since 2007, will cost eight cents a share on a full-year basis. The increase comes as some retailers are raising wages due to mandated increases in minimum wage in some areas, but also because finding employees has become more competitive with the improving economy. Other retailers claim to be raising wages as part of a bigger investment in customer service. The minimum pay scale for Walmart's lowest-paid employees was raised to $9.00 per hour in April 2015 and to $10.00 last month. With the February lift, Walmart's average full-time hourly wage is $13.38 an hour and $10.58 on average for part-timers. Costco has a reputation for paying attractive wages. At the top level, hourly pay is about $22.50, which represents a "huge premium" to the marketplace, said Mr. Galanti. The upper range generally sees annual increases of 50 to 60 cents. At the bottom range, entry-level rates were becoming less of a premium as other retailer raised their wages, Mr. Galanti implied. He also said it's not easy work. "You're on your feet, you're lifting cases, you're pushing carts at these entry-level jobs," he said on the call. Raises at Costco are also frequent. On a full-time basis, workers can go from the entry level pay average to top pay in four-and-a-half years, said Mr. Galanti. For Costco, the premium pay is more about maintaining its top-notch service than raising it. Mr. Galanti elaborated, "I would like to think that we're not going to have less shrink or employee shrink because of it, or they're going to be better service providers to our members. I think it reinforces what they already feel. And that's what we're all about."
Photos: Costco

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