The vast majority of those employed in retail stores are done so on a part-time basis as employers seek to keep costs down and retain greater flexibility in scheduling. But a small number of companies are adding full-timers in an attempt to lower the costs associated with employee turnover while improving customer service.
According to a Wall Street Journal report, the convenience store chain Sheetz is one of those who see the business benefit of full-timers. The Altoona, PA-based company currently has 53 percent of workers in its stores on full-time duty. Management believes that, while initial costs of more full-timers may be higher than with part-timers, the financial benefit becomes clear over time as costs associated with recruiting and training are reduced.
Sheetz cites further benefits such as full-timers being more willing to put in the extra work required to make their stores successful. The chain's management also believes that customers familiar with seeing the same workers behind the counters also leads to greater comfort and higher sales.
The chain has long been known as one of the better employers in the convenience channel. Sixty-eight percent of those rating it on Glassdoor say they would recommend working at the chain to a friend.
In January, Sheetz announced raises in the minimum wages it pays entry-level employees and managers. At the time, the company was quick to address concerns that it might need to cut back hours to help pay for the higher wages.
"While other businesses in the industry might have to cut back on employee hours or new hires as a result of wage increases, Sheetz is working hard to provide full time hours to as many employees as possible, providing them with an opportunity to earn more and secure health benefits," said Stephanie Doliveira, vice president of human resources at Sheetz.