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Does experiential retailing play better on the Great, White Way?

Written by Tom Ryan

Rendering: Krispy Kreme

Krispy Kreme last week announced plans to open a 4,500 square feet, 24-hour Times Square outpost next year that will feature the “world’s largest Hot Light” neon sign and allow visitors to see the end-to-end doughnut making process. Diners will enjoy fresh donuts “in the world’s largest Krispy Kreme doughnut box with stadium-style seating.” The location will also sell exclusive merchandise that celebrates both New York City and the brand. The store will take over space formerly occupied by Hershey’s Chocolate World, which moved into a larger space nearby. Said Michael Tattersfield, Krispy Kreme’s CEO, in a statement, “In the most iconic city in the world, the Krispy Kreme Times Square flagship will showcase our brand on the global stage and inspire customer wonder.” Times Square hasn’t been immune to the vacancy challenges facing New York City. Rents for Times Square stores average $2,000 per square foot, down from a peak of $2,300 in 2015, according to a New York Times article from May. But Times Square has fared better than most other corridors as it taps into the experiential trend and due to its tourist traffic. About 380,000 pedestrians walk through Times Square daily, and as many as 450,000 on the busiest days, according to Times Square Alliance. Other recent high-profile Times Square openings include:
  • McDonald’s in May opened its largest location in the city featuring floor-to-ceiling glass walls across three levels and the third largest billboard in Times Square.
  • Covergirl last November opened a two-story flagship that includes a booth for customers to make a 10-second video of themselves set to music, and mirrors equipped with artificial intelligence to test makeup.
  • Levi’s also last November opened its largest store to date that features the brand’s most comprehensive customization options.
One ambitious mixed-use renovation project, TSX Broadway, aiming for a 2022 opening is expected to feature a theater, hotel, shopping center, outdoor stage and an LED billboard stretching 18,000-square-foot. “You have to do something that is memorable,” Andrew Essex, a consultant on the project told The New York Times. “And that’s where things get exciting.”

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