Fresh Market CEO Sees Room for Specialty Grocery Growth

With Whole Foods, The Fresh Market, Natural Grocers and others touting aggressive expansion plans, specialty grocers are increasingly encroaching on each other’s territories. But Craig Carlock, Fresh Market’s president and CEO, believes the opportunity for the leading specialty formats remains to gain share against conventional supermarkets rather than each other.
At the Goldman Sachs 2012 Global Retailing Conference in early September, Mr. Carlock spelled out three reasons shoppers come to Fresh Market’s stores: food quality with its focus on "health, fresh, local, regional," superior customer service and its "neighbor grocery atmosphere."
A particular difference between conventional grocers and Fresh Market is its focus on higher margin perishable categories versus "aisle after aisle of low margin commodity staple items." He added that where Fresh Market overlaps conventional food retailers in staple categories such as milk, flour or sugar, "We want to price very, very competitively. Where we have better products in the perishable food categories, we want to price commensurate with the quality that we’re providing."
Mr. Carlock was later asked about the chain’s differences versus other specialty grocers, particularly in light of Fresh Market’s plans to soon open its first locations in California, a state that already has many premium grocers. He answered, "I think there are a number of specialty competitors and I think each one of us is distinct."
Noting that his chain often gets compared to Whole Foods, he admitted that many customers will likely shop both stores, but contends each has its differences. Whole Foods are more likely to get the customer into the "organic and natural lifestyle" given the chain’s strong commitment to those areas. Said Mr. Carlock, "We’re going to get folks who have committed to great tasting food. Our store is a little smaller; it’s easier to get in and get out. We’re going to emphasize perishables."
With its focus on perishables, Fresh Market "almost complements" Trader Joe’s focus on non-perishables and Fresh Market would consider opening up right next to them if the opportunity arises.
Regarding Sprouts Farmers Market, Mr. Carlock noted that they target "a different price point" that tends to be lower and also emphasizes produce more than Fresh Market.
Mr. Carlock concluded, "So while the specialty marketplace seems to be getting more competitive, I would say two things: there are distinctions amongst the specialty competitors and I would say that probably all of those feel like we’re share takers under the conventional food retailers rather than share givers. So we feel like there is ample room."
- The Fresh Market Inc. to Present at Goldman Sachs Global Retailing Conference – The Fresh Market
- Goldman Sachs 2012 Global Retailing Conference Webcast – The Fresh Market
- Whole Foods co-CEO sets goal of 1,000 U.S. stores – Reuters
- Natural Grocers on Track to Open Seven New Stores by Spring 2013 – Natural Grocers
- Trader Joe’s Colorado: California Grocery Store Chain Confirms First Location Will Be In Boulder – Huffington Post
Do most food specialty retailers still have room to grow without cannibalizing each other? Do you agree with Craig Carlock that the major natural food chains fill different niches within the natural/organic space?
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11 Comments on "Fresh Market CEO Sees Room for Specialty Grocery Growth"
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I wouldn’t describe Fresh Market or Trader Joe’s as “natural food chains,” precisely…but they both serve a different market than a conventional grocery chain or supercenter. (And they both differ from Whole Foods in some key ways, including their location strategies.) Both stores offer tightly focused assortments in relatively small footprints, and neither store is trying to compete in the low-margin world of the traditional food retailer. (Joe’s specializes in a vast array of its own packaged goods, Fresh Market in produce and other categories meant to be cooked and eaten today.) Both stores have a chance to expand and thrive if they stick to their brand positioning instead of aspiring to be “the next Whole Foods.”
There is certainly increasing demand for natural, organic, specialty, and local foods. The larger question in my mind is whether the U.S. and global economies are going to grow enough over the medium and long term to support consumption of more expensive food, or whether shoppers will retreat to the basics out of necessity.
These stores can grow only if they follow the money. None of these stores would survive two weeks in my town, as it is very poor, but for the high-end cities and college areas, it is a good fit. Whoever wins must have the service to back it up.
I think the popularity of specialty grocers is a direct manifestation of the bifurcation of the US consumer group. While many households are struggling to meet their weekly budget, others are looking to buy the best quality they can find. The result is that specialty markets will thrive with the households who have extra spending capacity and there will always be room for the “next big thing.” The challenge is that these consumers have much higher expectations and are likely more fickle than the everyday consumer. The emphasis has to be on service, including home delivery and charge accounts. Labor hours are going to be higher and facilities must be well maintained. The question then becomes can they be operated profitably? Only time will tell.
This seems like a trick question: some can — and I guess you can argue that most have the potential to be the ones that do — but obviously most cannot. It’s no different than asking if most teams can win the World Series or saying anyone can be POTUS (maybe, but EVERYone cannot).
TFM is the perfect compliment for that “Costco” upper middle class shopper to do fill in trips between those big Costco trips. Small store, not much space wasted on dry goods those folks pick up at Costco. TFM will only work in certain locations, but it has a niche and this is a niche that as long as they can maintain quality and execute well (and I saw problems already in one of their new stores, like a slight odor in seafood and being sold some doughy cookies in the bakery, not to mention an indifferent cashier), they will do very well. It is a great format. It is a format that some conventional grocers would be wise to copy, and fast. Perfect for upper middle class areas where the real estate cost is high.
Competing with Publix is tough. No one is better at customer service and commitment to the local community in the south than Publix.