By George Anderson
Customer service stinks. Not exactly a news flash but despite all the time spent on the topic, improvements are hard to find when looking across the broad retailing business.
According to a new website, CustomerServiceScoreboard.com, only 13 percent of all companies rated by consumers to this point managed to get grades of acceptable or better. Of the companies rated on the website, only two retailers (Victoria's Secret and Netflix) achieved acceptable or better scores.
Some companies generally known for service such as Nordstrom failed to make the list. This was because the site had not received enough comments to include them in its rankings.
The You're the Boss blog on The New York Times website linked the poor customer service received today to three primary factors:
Customer service stinks. Not exactly a news flash but despite all the time spent on the topic, improvements are hard to find when looking across the broad retailing business.
According to a new website, CustomerServiceScoreboard.com, only 13 percent of all companies rated by consumers to this point managed to get grades of acceptable or better. Of the companies rated on the website, only two retailers (Victoria's Secret and Netflix) achieved acceptable or better scores.
Some companies generally known for service such as Nordstrom failed to make the list. This was because the site had not received enough comments to include them in its rankings.
The You're the Boss blog on The New York Times website linked the poor customer service received today to three primary factors:
- An increase in unskilled part-time workers and a decline in full-timers.
- Staff levels out-of-sync with shopper traffic in stores.
- Stores being run by people who wouldn't know a merchant if he/she walked up and smacked them.