Fraud-Related Operational Expenses Top $10 Million for Digital Merchants

"The Impact of Fraud and Chargeback Management on Operations" study conducted by Javelin on behalf of Vesta Corporation, a global leader in the field of card-not-present (CNP) transactions—discovered that nearly three in four merchants dealing in both digital and physical goods say fraud and chargebacks have a major financial impact, accounting for 13 to 20 percent of their operational budgets each year.