Press Releases

Big Box Retailers are Earning Visits on Price, But Losing on Great Experiences Say Majority of American Consumers


Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in food service, retail, banking, petro and hospitality sectors, announced today that its Consumer Insights Panel survey of more than 6,500 U.S. consumers found that nearly all U.S. consumers (93%) visited a big box retailer in a one month period, with seven out of 10 consumers visiting more than three times.