Press Releases

Customer Satisfaction for Retailers Fell Four Percent in Last Quarter

06/06/2012

Zendesk, the proven cloud-based help desk software provider, today delivered a preview of its Customer Satisfaction Index for the Retail industry at the Internet Retailer Conference and Exhibition. The quarterly Customer Satisfaction Index demonstrates how the ability to connect with the 21st century customer continues to change and how rapid those changes can occur. The index draws from millions of customer satisfaction surveys drawn from a pool of 70 million consumers in 140 countries.