Experience Improvement solutions provider, InMoment, has been selected by La-Z-Boy to integrate its omnichannel listening XI Platform. La-Z-Boy aims to enhance customer loyalty and satisfaction through this partnership, which will allow them to gather and analyze customer feedback from various channels, including website, call center, chat, and social media.
The AI-powered technology provided by InMoment enables La-Z-Boy to make informed business decisions based on customer interactions and touchpoints, helping the company deliver superior experiences and products. This collaboration aligns with La-Z-Boy’s efforts to rejuvenate its brand and provide consistent, frictionless experiences for customers.