Press Releases

LoyaltyOne, Verde Research Shows Mass Merchants’ Poor Customer Service Puts Back-to-School Revenue at Risk


The latest LoyaltyOne, Verde Group research suggests that mass merchandisers should go back to school for a refresher course in securing repeat business from consumers who shop for households with children under 18.
The nationwide survey of 2,500 U.S. consumers shows that efficient service, more so than price or product availability, is the stronger driver of store loyalty and repeat purchase decisions for shoppers at mass merchandise stores such as Walmart, Target and Staples.