Boston, MA — February 17, 2026 — One Door, a leader in Visual Merchandising and Retail Execution software, today announced the appointment of Jen Loesch as Chief Customer Officer. A former retail executive and consumer brand CEO, Loesch brings decades of hands-on leadership experience across major retailers, global manufacturers, and high-growth consumer brands.
Loesch joins One Door following CEO roles at Resolution Pet Brands and BreathableBaby, where she led brand transformation, omnichannel growth, operational scaling, and strategic repositioning. She also served as Operating Partner at VisioCap, a private equity firm focused on pet and juvenile product companies, advising portfolio companies on merchandising strategy, supply chain optimization, brand development, and retail expansion.
Her deep retail credentials include serving as Vice President of Merchandising at Petco, where she led category strategy, product innovation, pricing, and consumer engagement across a multi-billion-dollar portfolio. In that role, she worked at the intersection of national brand strategy and in-store execution, aligning assortment, space planning, promotions, and store operations to drive growth. Earlier in her career, Loesch held leadership roles at Target and Best Buy, as well as at global manufacturers including 3M, Imation, Eastman Kodak, and Honeywell. This combination of retailer and manufacturer experience gives her a uniquely comprehensive understanding of merchandising, ecommerce, supply chain, product development, and field execution at scale.
“Jen has sat in the exact seats our customers sit in today, and experienced the same challenges,” said Tom Erskine, CEO of One Door. “She has owned the P&L. She has managed the complexity of aligning brand strategy, category management, and store-level execution across large fleets. That perspective is incredibly powerful for out team, and for our customers.”
“Retail and consumer brands are navigating enormous pressure to deliver consistent execution across every store,” said Loesch. “I’ve experienced those pressures firsthand. One Door’s Platform directly addresses the gap between strategy and execution. I’m excited to work closely with our customers to help them drive measurable performance and bring their brand to life locally, at scale.”
As Chief Customer Officer, Loesch will lead Customer Success, Professional Services, and Support, ensuring retailers and brands fully leverage One Door’s Digital Store Platform and Digital Store Model to drive precision merchandising, smarter planning, and consistent execution across their fleets.
About One Door
One Door is the leader in precision retail execution, helping retailers and brands connect strategy to store-level execution through the One Door platform. By creating a dynamic Digital Store Model for every location, One Door enables smarter planning, localized execution, and continuous improvement across merchandising, marketing, and operations. Retailers and consumer brands rely on One Door to drive consistency, agility, and measurable results across their store fleets.
Media Contact
Cathy Weldon
Senior Director, Marketing
One Door
cweldon@onedoor.com
203-915-3736
