OnQ, the retail industry’s leading provider of engaging, tech-enabled, secure retail displays and experiences, today announced that its proprietary Converge platform now integrates with IBM AS/400-based inventory management systems, enabling retailers and brands to connect real-time inventory data directly to the in-store shopping experience.
The integration closes a longstanding gap between digital engagement and core retail operations, allowing in-store displays and interactive experiences to reflect accurate, real-time product availability, including automatically suppressing out-of-stock items, prioritizing available inventory and aligning promotions with what can actually be purchased in-store.
IBM AS/400 (now commonly referred to as IBM i) has long been considered the gold standard for high-volume retail inventory and transaction processing, underpinning operations for many of the world’s largest retailers. Global brands such as Walmart, Costco, Target and Walgreens have all relied on AS/400-based systems to manage core functions like inventory, transactions and supply chain operations at a massive scale. Known for its unmatched reliability, uptime and ability to process real-time data across complex store environments, AS/400 remains deeply embedded in modern retail infrastructure. By integrating directly with these systems, OnQ’s Converge platform connects to the same proven backbone that powers day-to-day retail operations, bringing a new level of accuracy and operational alignment to the in-store digital experience.
OnQ’s AS/400 integration moved beyond the pilot phase to real-world deployment throughout Costco’s network of 610 club stores in the United States. Costco is among the first to leverage this new capability, using Converge’s AS/400 integration to better align digital experiences with inventory systems across its store environment.
“We believe the future of retail belongs to platforms that connect everything,” said Paul Chapuis, founder & CEO of OnQ. “Not just screens and content, but inventory, reporting, operations and the customer experience itself. Converge was built from the ground up to be that kind of platform. It’s already an incredibly robust system for managing devices, content and engagement across retail environments. Now, with AS/400 integration, it extends even deeper into the retailer ecosystem, helping brands and retailers finally bring the operational and customer sides of the store together in a meaningful way.”
With AS/400 integration, Converge enables retailers to:
- Display only in-stock products and dynamically suppress unavailable SKUs
- Align digital promotions with real-time inventory conditions
- Reduce friction between product discovery and purchase
- Improve operational accuracy across store environments
- Create more responsive, data-driven in-store experiences
Built from the ground up by OnQ specifically for retail applications, Converge provides a centralized system for managing complex, multi-location deployments, eliminating the need for disconnected tools, manual workflows or retrofitted platforms not designed for the realities of store execution. OnQ’s Converge platform brings retailers’ core capabilities into a single integrated platform.
The addition of AS/400 integration builds on Converge’s foundation as a purpose-built retail platform designed to unify the key elements of modern display programs: remote device management, content management and reporting & analytics.
Remote Device Management
Converge enables teams to remotely monitor the health and status of deployed devices across store environments. Users can quickly identify online and offline units, access key device details such as serial numbers and store locations, and resolve issues faster to minimize downtime and keep programs running smoothly.
Content Management
The platform simplifies content operations by allowing teams to preview, edit and deploy digital experiences with speed and control. Converge supports continuous content delivery, even during connectivity interruptions, and ensures that time-sensitive promotions execute accurately while enabling store- or region-specific strategies.
Reporting & Analytics
With built-in reporting and engagement analytics, Converge helps customers move beyond deployment and into optimization. Users can analyze device health, shopper engagement and comparative performance across stores and time periods, with the ability to connect those insights to real business outcomes.
Coupling these core capabilities with inventory integration gives brands and retailers a more strategic way to manage the full retail experience through a single system. Looking ahead, OnQ will continue expanding Converge’s capabilities to drive measurable improvements to in-store performance. This includes faster execution timelines, improved in-stock alignment, reduced operational friction and stronger conversion, all powered by deeper integration across reporting, analytics and inventory management systems.
OnQ’s Converge platform is part of the company’s broader approach to delivering successful retail programs through integrated design, execution, support and optimization. With thousands of live global screens and millions of shopper interactions, OnQ continues to help leading brands and retailers create retail experiences that are easier to manage and built to perform.
Visit https://onqsolutions.com or contact us at info@onqsolutions.com for more information about OnQ’s full line of retail merchandising solutions.
About OnQ
OnQ is the retail industry’s leading provider of engaging, tech-enabled, secure retail displays and experiences. The company is headquartered in Hayward, CA with production facilities in Akron, OH. Founded in 2004 and incorporated in 2007, OnQ’s modular, flexible retail display platform enables retailers and brands to easily and cost-effectively refresh product assortment with minimal disruption. The company’s displays are used to showcase a variety of product categories, including consumer electronics, home automation, pet care, health & beauty and household products. For more information, visit https://www.onqsolutions.com.