Staples and Amazon announced today that they are partnering to offer free, label-free, and box-free returns for Amazon customers. Starting July 31, 2023, all Staples U.S. Retail locations will accept eligible Amazon returns. Customers can simply drop off their unpackaged, unlabeled Amazon items at the full-service shipping area inside any Staples store. After completing their return, customers will be presented with a coupon for special savings that they can use on a wide assortment of products and services in-store that day.
“We’re excited to provide Amazon customers with an easy and convenient physical location to drop off returns,” said Craig Grayson, SVP, Services, Staples US Retail. “While many Americans know Staples for back to school shopping, our suite of in store services continues to expand. We look forward to offering a fast and convenient return experience while showcasing our evolution to Amazon customers.”
“We’re thrilled to offer nearly 1,000 additional drop-off locations in the U.S. for Amazon customer returns in collaboration with Staples,” said Gopal Pillai, Vice President of Worldwide Returns & Recommerce at Amazon. “Our goal is to make buying online as easy as possible, and we know that some items don’t always work out as planned, which is why we work hard to continue to raise the bar in offering a hassle-free returns experience to our customers.”
This partnership is a win-win for both Staples and Amazon. It provides Amazon customers with a convenient and easy way to return their purchases, and it gives Staples a new way to generate foot traffic in its stores.
To find an eligible Staples drop-off location, please visit the Staples store locator page.