The 2021 Omnichannel Leadership Report

Posted: November 16, 2020
Contactless payment during Covid-19 pandemic using all safety protection with mask.

Omnichannel has never been more essential than it is right now.

The majority of 2020 has been about striking a balance between safety and sales. COVID-19 accelerated omnichannel, yet the struggle to blend digital and physical retail persists. Some retail brands became paralyzed, others successfully evolved and even thrived.

Download the Omnichannel Leadership Report for a critical assessment of nearly 200 luxury, premium, and lifestyle brands’ omnichannel competence in 14 core capabilities.