Restaurants face unhappy customers over drive-through problems

Restaurant drive-throughs have gotten slower this year, according to SeeLevel HX's annual mystery shopper study. Average time to get through a line has increased by more than 25 seconds from a year ago. The research at nearly 1,500 locations from 10 different restaurant chains also found that order accuracy dropped to 85 percent this year, down from 87 percent in 2020.