United Airlines News

United Airlines Has a Luxurious New Offering for First-Class Passengers

United Airlines Has a Luxurious New Offering for First-Class Passengers

United Airlines is upping the ante with its first-class offerings.

JetBlue and United Airlines in Merger Talks β€” But What's the End Game

JetBlue and United Airlines in Merger Talks β€” But What’s the End Game?

If it goes through, JetBlue and United will make a huge conglomerate.

United Airlines plane

United Airlines and Starlink Bringing Free Internet to Passengers in May

Passengers on some United flights will get free, fast internet via Starlink.

Dead Body Found in United Airlines Wheel Well After Landing in Hawaii

Dead Body Found in United Airlines Wheel Well After Landing in Hawaii

United Airlines is investigating the situation.

United Airlines Flies Dozens of Kids to the North Pole Ahead of Christmas

United Airlines Flies Dozens of Kids to the ‘North Pole’ Ahead of Christmas

United Airlines is getting into the holiday spirit.

United Airlines Shares Hit Pre-Pandemic Levels as Company Announces $1.5 Billion Stock Buyback

United Airlines Shares Hit Pre-Pandemic Levels as Company Announces $1.5 Billion Stock Buyback

United Airlines shares are going through the roof.

United Airlines plane

United Airlines Adds 8 New Destinations in Worldwide Expansion

A worldwide expansion of United Airlines’ flight itinerary is coming in 2025.

united airlines jet in sky

United Airlines Adding Free In-Flight Internet Service Via Starlink

Domestic United passengers will get high-speed internet through Starlink as early as next year.

Delta, United, & American Airlines Flights Grounded Due To Worldwide Communication Issue

Delta, United, & American Airlines Flights Grounded Due to Worldwide Communication Outage

Delta Air Lines, United Airlines, and American Airlines flights nationwide were grounded this morning due to a communication outage.

A United Airlines plane on the tarmac.

United Airlines Flight Aborts Takeoff Due to Engine Fire

This is yet another incident in a string of issues for the airline.

A United Airlines plane on the tarmac.

United Airlines Asks Pilots To Take Unpaid Leave

Delays in Boeing deliveries are causing the staffing shift.

United Airlines plane

United Airlines Flight Has ‘Maintenance Issue’ en Route to San Francisco

The incident occurred two hours into the 13-hour flight.

A United Airlines plane on the tarmac.

United Airlines Utilizes 2023 Holiday Passenger Crush for Good

Airlines are preparing for the holiday passenger overload, and United Airlines is encouraging passengers to donate miles for a good cause.

Will consumers finally pay for service?

Will consumers finally pay for service?

Retailers might think they’ll know when they reach the point where consumers say, β€œEnough! I will pay for better service,” but the reality is, there’s a lag between when consumers have had enough, and when retailers figure that out. At what point do you think consumers are willing to pay for service?

What customer service lessons can be learned from United Airlines?

What customer service lessons can be learned from United Airlines?

Of course, retail isn’t like the airlines. Consumers have many, many options and a lot of them have chosen Amazon.com. They’ve chosen to talk to no one rather than coming to stores and talking to…? To what degree is the in-store service culture the reason many consumers are shifting to buy online?

Loyalty Doesn’t Fly

United Airlines recently launched Mileage Plus Auctions, a new program that lets members of its Mileage Plus frequent flyer program use their miles to bid on big-ticket items, such as private golf lessons, spa treatments, a flight simulator experience and a four-day U.S. Winter Olympic experience. What are other innovative ways companies are making sure members of their loyalty program continue to receive value?