Some Walmart Workers Are Reportedly Strapping on Body Cameras

Walmart is apparently putting body cameras on store-level associates at some U.S. stores. Reportedly, the program will increase worker safety.

Various store locations purportedly have signs at the entrance warning customers about the recording devices. While it’s not confirmed which locations will use body cameras, the areas selected will likely be based on factors such as crime rate as well as negative customer interactions and complaints.

“While we don’t talk about the specifics of our security measures, we are always looking at new and innovative technology used across the retail industry,” said a Walmart spokesperson, per CNBC. “This is a pilot we are testing in one market, and we will evaluate the results before making any longer-term decisions.”

Retailers often use cameras to deter theft. Stores will often openly advertise the use of video surveillance as a way to caution aspiring shoplifters of the greater potential to get caught. Yet, it appears Walmart is utilizing the technology to prevent harm to employees and not specifically for theft.

According to sources obtained by CNBC, some Walmart employees were given instructions on how to use body cameras. The information directs employees to record events involving upset customers or unpleasant altercations. When such events happen, body cam wearers should notify another team member and log the interaction via an “ethics and compliance app.” Workers are not permitted to use the cameras in break areas or bathrooms. Supposedly, Walmart will only view video footage after adverse customer incidents.

Do Body Cameras Help Employees at Retail Stores Like Walmart?

While using body cameras to reduce theft or potential employee altercations seems like a good idea, they could create other issues. Critics think the cameras may violate customers’ right to privacy. In addition, it may lead to undue stress on employees.

United for Respect, a workers advocate group, believes the camera will do little to decrease customer conflicts. Bianca Agustin, the organization’s co-executive director, noted that mounted cameras are already in use at stores, and they have made little difference in violent interactions. Agustin claims more training is needed, not more cameras.

Some advocates believe the presence of body cameras actually helps reduce conflict. When someone is aware that they are being recorded, they tend to act differently. Both the customer and the employee may alter their behavior just because there is a camera present.

“Many of these body-worn cameras have reverse view monitors on them so … there’s a little video screen that you actually see yourself on camera. That in itself can be a very big deterrent,” said David Johnston, vice president of asset protection and retail operations for the National Retail Federation (NRF). 

In a 2023 security survey conducted by the NRF, just a little over a third of respondents said they are looking into using body cameras for employees. Another 11% stated they were already testing the idea. Retail giant T.J.Maxx is already doing so to combat shoplifting.